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Every time you step into an airport you are being subjected to mild forms of manipulation. Most of the time it is done for your own good but on a few occasions, its done to make you spend a lot more money than you initially intended.
In todays episode I will give you FIVE different examples of how we, in the airlines and the airports manipulate passengers to get you to do what we want.
As always I would love to hear your view on todays episode. I would also appreciate any suggestion you might have regarding future videos.
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I also want to send a HUGE "Thank YOU!" to the channels that were featured in todays video. For the full version of those videos, use the links below 👇🏻
Barber design (Sri Lanka airport design)
Mike Warner (Portland carpet)
LKN reviews (Why aircraft seats are blue)
Mentour Pilot (Boeing Sky Interior)
Ruptly (Airport security queue)
Jerry van den Berg (Cabin crew training video)
Actually some airports look more like shopping center where someone one day said: "Ehi, we have some room left here, let's make even an airport departure section here...." :-)
Alexander Blohme (3 days ago)
Are u scandinavian? Ur accent sound so
The Original Sim Stig (3 days ago)
That's bull technical issue no information about the issue my thought is automatic why you hiding the details obvious something serious
when you have people's lives in your hands and them lives are at risk I believe they should have a right to know thier life is at risk and why
Linz Barber (3 days ago)
The only time I pause in duty free is to douse myself in Chanel no 5. 😁
Trevor Lambert (3 days ago)
I'm not a big traveller, but I've been inside around a dozen airports in North America and Europe, and I'm pretty sure none of them were carpeted.
Ark James (6 days ago)
Any one else watching mentour on a marathon
Paul Bryant (7 days ago)
Why do airliners not takeoff and land pointing straight ahead. They are always at a slight angle. Great content by the way. 👍
James Stevens (8 days ago)
The Gruen Effect
Nickie Shadowfax Brooklyn (8 days ago)
1. Blue upholstery because grime and dirt is less visible on it. It doesn't resist them. Just less visible. I love blue but the cabin seating is close to navy, though. 2.carpets in airports. You can't go fast past their hugely overpriced stores on your way to the gate so they deliberately slow you down to squeeze some cash out of you. It is still noisy with carpets anyways. 3. PAs. With so many daily flights on their plate PICs tend to blurt smth formally into whispering and crackling mic and that's it. A handful of super-ears could figure out who's said it and what was said. Doesn't serve the original idea of establishing a voice contact with passengers. Routine killed the science behind it. 4. Left hand turns. Finally they listened to supermarkets who's been using this trick for decades! So airports essentially become supermarkets with weird exit ramps, lol. Best regards. Some experienced traveller, pp.
Brian Davies (10 days ago)
Hi, being a frequent flyer I have encountered many different types of journeys, from a plane being packed, to flights being pretty empty. My question is, would an airline ever cancel flights that have too few passengers, if so, whats the maximum number they use to make that desision?
AFmedic6871 (10 days ago)
The real reason for the light-blue is because a lot of sardine cans use light-blue so as long as they cram us in the airplane like sardines we should be surrounded in light-blue too.
Cadde (12 days ago)
5. Blue seats make me wanna puke.
4. Never bought a nick nack ever. The only thing i bought in a duty free airport shop was some cigarettes, a bottle of vodka because it was a special kind of vodka you only really get in that country and a bottle of whiskey as a birthday gift for a friend because... It was duty free. Landing in the land of TAXES meant I had already planned those purchases beforehand.
3. Carpets are just nice because of the sound, i don't tend to linger regardless.
2. Don't insult my intelligence and i will react better to your announcements or instructions. But i see how these approaches work better with the average human.
1. I don't window shop, not even when i have a gift card. If i know i "have" to buy something (say i have a gift card for some stupid reason) i've already decided on what i want to get and i get that thing. If i can't decide ahead of time what i want, chances are that gift card is just going to expire.
So it should go without saying then, shopping design has no effect on me because i only buy the things i need. I've actually had to STRUGGLE to let someone else decide for me what i should buy just to not be such a tight person when it comes to my own shopping.
With all that said, for someone i love (and assuming i have cash to spare) i ALWAYS keep an eye out for things THEY would like and would happily buy those things for them. But only when they are there with me and i don't really think any of these tricks has any effect on me then either. I kinda already KNOW what to get and i don't spend money on stuff i wouldn't normally buy anyways.
And of course i also understand that the general flock of sheeps out there traveling need (or need not) to hear the technical details or be pampered because they messed up a fee or something.
But personally, just tell me what i can do in a straight way and i can then calmly accept the choices i am given. Which for technical issues while up in the air is pretty much nothing at all as i am not the PIC and there's a locked strong door between me and the controls.
DarthCigar - هوشييين (14 days ago)
Now that I am aware of these airport manipulations, everytime I walk into an airport that does these tricks or some of them I will yell, HAHA! I will not shut up! and you will NOT take my money!
Frank Cooke (15 days ago)
Basically free-will is an illusion
stormeagle28 (15 days ago)
8:30 - I feel much better when I know what the technical problem is and that the crew is aware of it. So imagine if there is a sudden plane-shaking *BANG* from the engine I'm sitting right next to, along with some hellish fireballs coming out of it before it's getting nicely silent and the PA is like "well, just in case one or two of you noticed, we've had a minor engine hitch with almost no importance...", I'm going like "WHAT?! Are you fckin' kidding me?" I feel better if the PA would be "We have an engine failure on the left side engine, but we shut it down, the right hand engine is working normally and the aircraft is fine, we a going to divert to [..] and it will be a normal landing." No drama, no checklists, but I want to know the facts.
Eric M (15 days ago)
In how many ways are you manipulated by Boeing?
Ria Angalini (16 days ago)
Sweetie sleepie doggie
Niels Daemen (16 days ago)
Video starts at 2:50
Jimmy Palmisano (17 days ago)
Too many commercials so now I just X out of any show that has more than two sorry but it’s YouTube and I don’t wanna sit here for all of these it’s ridiculous and I stop watching
Абдул Салам Le nid (17 days ago)
Sir there is heavy turbulance behind you😂😂😂
JustTryingToHelp (19 days ago)
Don’t assume they manage to trick up we know what they are trying to do and we decide if we are going to go along with it or not. Personally I never buy anything at the airport even take a refillable water bottle so I don’t need to spend £3 on a bottle of water.
GroovyVideo2 (20 days ago)
D SILVA (23 days ago)
i watch all your videos because of the dogs they should have their own channel
sajsed2 (25 days ago)
Hahaha the sleeping dog look like a rag doll hahah so cute 🤣🤣🤣🤣
Ian Hook (25 days ago)
how do u deal with unruly drunk passengers
Wendy Pierce (26 days ago)
PDX carpet! I miss the original design.
imanarmyman (26 days ago)
I work for a major airline as a Cabin Mechanic and I can tell you another reason for the blue seats is that dirt and stains are harder to see on the seats. Meaning they do not need to replace the seat covers as often. Of course heavy soiled cover are replaced instantly and many planes have extra covers stored away on board to change incase needed.
frankpinmtl (27 days ago)
Thanks Petter - now I have a ready made excuse:
"Sorry for being late to the gate, I was drawn by the natural light near the duty free shop, which inspired me to stay in place!!"
Ritwik Sarker (27 days ago)
Tasteless stuff like "I love Barcelona Tshirts"..... xD Priceless! <3 Hala Madrid!..
John Doyle (28 days ago)
Thanks. I hate being forced to walk all around the duty free crap, I will never buy anything in these circumstances, I feel really sorry for the staff at these shops who have to stand around all day and smile.
Carpeted areas slow you down, wheelie bags are much harder to pull, but yes it is quieter.
I do however appreciate efforts to make the cabin area a more calm area, and your PA voice will be good, and the Cabin crew are usually very good especially dealing with drunk stag party passengers.
Lava Yuki (28 days ago)
Some airlines use their theme colour, like Emirates using nude and jet2 and japan airlines using red, aer lingus using green
nzoomed (28 days ago)
Amongst the "nick nacks" are all the overpriced neck pillows.
Che Egbuna (29 days ago)
Lil doggie is awesome 2💕💕
Daniel (29 days ago)
Good channel. Regards from Brazil.
Dale Pierce (29 days ago)
Go to Toastmaster and learn HOW to do a presentation! I'm out of here!
Trust Jesus (28 days ago)
You’re out of line, friend. You’re welcome to watch elsewhere.
Akira 38 (29 days ago)
Jokes on your airport, I'm broke!
Lynda HugGus (29 days ago)
you must be Swedish 😄
googleisshittoss (30 days ago)
Well, I'm left handed..so they can sod off :)
Stephan Kremer (30 days ago)
I always have the feeling of not given enough information so I think they are hiding info. This brings up more anger than calm in me.
Da vid (30 days ago)
Good thing I´ve never been flying around off business. I´ll take a week or two off after the days I spent on, if I´m in a country I want to see more of but usually I don´t have time for duty free shopping, spirits in the lounge are just too good to be spending company money on shit you don´t need.
Svein Arne Grønnevik (30 days ago)
The signs of "time estimate" to the gate at Helsinki Airport is far off the real time you need. Especially before the security check, which can add 1-2 hours to the 15 Minutes the sign suggest.
Vegang Represent (30 days ago)
Love your doggie!
A Gmail (1 month ago)
I love your presentation. You are the best, pilot,
A from Japan
1sonyzz (1 month ago)
where did brilliant. uorg gone?
Hadzrul Hakim (1 month ago)
@Mentour Pilot Should I take a loan for flight school?
Chris Calvert (1 month ago)
I cannot believe how insensitive I am. None of the things mentioned above work on me. About the only thing I hate is NOT knowing why things are happening. I don't mind carpet in airports because of the noise dampening properties. I have never bought anything mentioned in advertisements (well not quite true but not as a result of it being in an advert). And since heavy duties and sales taxes have gone there is no reason to buy anything in an airport shop (except alcohol and that is a convenience issue or magazines/books). Of course there must be some easily manipulated people out there or they wouldn't do these things. And I have no fear of dying and don't believe I would ever let anger or fear influence my behaviour. In fact it all goes over my head from arrival at the departure airport and leaving the arrival airport. Airports and flying have about as much interest as a dentist visit. To be endured stoically until over. Thank terrorists and individual country paranoia (and people who either cannot accept that they are the only person on this earth or are plain dumb or greedy airport business's) for what should be an interesting and exciting process and turned it into an endurance experience.
john sutcliffe (1 month ago)
Cant stand weaving my way through those bright fake dutyfree shops. All huge stacks of Toblerone and whisky and stinking of cheap cosmetics. It gives me a headache. I find the nearest window and look at the planes.
Gordon Lawrence (1 month ago)
The thing that gets me is how expensive "duty free" is in the UK. When I was last doing a lot of flying (53 flights in 10 months nearly drove me crackers) the duty free was actually more expensive than my local cash and carry.
Gordon Lawrence (25 days ago)
@Robert C. BATES I was flying to the USA mainly.
Robert C. BATES (25 days ago)
"Duty Free" is really only duty free if you leave the EU. (That statement is true both individually and as a nation.)
Henna Kyu (1 month ago)
I hate carpeted airports, requires so much more effort walk on.
I hate curvy airports - so much more traffic jams and takes longer to get to the gate.
I especially hate left turn lanes, a childhood trauma I had involving a giant merry-go-round makes me get flashbacks about the round-and-round pointless left turn nightmare. Besides I am cheap, I only store tend to stop by is Starbucks for my sweet caffeine fix.
I like airports that are laid out straight, colorful hard marble floor, and coffee shops near the gates, far away from the TSA... last thing I want to do is linger near the TSA passenger-groping area.
Aaaarrrrr... all these new manipulation techniques probably work on millennials, but to a sweet ol' grandma like me, I tend to feel even more aggravated, agitated, tired, angry, and frustrated.
Now I want to pet one of your fluffy carpets. ;)
Henna Kyu (1 month ago)
So how many fluffy walking carpets do you have anyways? lol
Josh Fredman (1 month ago)
I love carpets on the airport concourses! Airports already have a futuristic vibe, and the carpets make me feel like I'm on the Enterprise D. They're very welcoming!
DIONNE FRANCIS-BROWN (1 month ago)
That’s where airports make their money through shop sales, notice after through passing security and before you get to your departure gate you pass through a row of shops and restaurants they do this because they want you to spend money 💰 in their shops.
Patrick Whitehead (1 month ago)
Man I LOVE the shops at Heathrow!
Shawana Washington (1 month ago)
Absolutely fantastic. Okay?
ulysisxtr (1 month ago)
1... 4..... 3.....?
Andrea Chiavazza (1 month ago)
I strongly disagree with the policies being adopted by airports. Even more worrying is the fact that you talk about these policies almost in a positive way, as if they were doing something smart, intelligent, and acceptable.
Shops in airports should certainly not be placed in locations so as to entice people to buy things. These shops should be reachable by people that have a *real* need for a product, but encouraging people to do frivolous purchases is quite wrong and irresponsible.
For a start, this is clearly bad for the environment as it increases consumption, and consequently production, pollution, and natural resources depletion.
Secondly, and maybe even more importantly, this behavior greatly increases the demands for jobs. It really pains me when I walk through Stansted and I see hundreds of shopkeepers, mostly in their 20s, that are just standing there, doing these dull jobs, waiting for customers to be served. These people should be spending their time studying, engaging in creative activities, dedicating themselves to arts, science, or simply relaxing and enjoying life.
Our society is already greatly overworked, certainly we don't want to exacerbate this problem.
To be clear, this is not a problem that is specific to airports and the aviation industry. It is a problem that is... everywhere. As soon as I get out of my home, all I see is overproduction, overconsumption, and overworked people. Extraordinary, isn't it?
officialmcdeath (1 month ago)
Mmmmmmm oversized chocolate bar \m/
Alan Daters (1 month ago)
I am always looking down the corridor trying to figure out how far it is to the gate. If I can see it, I can estimate how much time I have. A curved corridor would make me keep walking (regardless of signs) until my gate is in sight.
David small (1 month ago)
I thought they made you walk through duty free perfume department to make passengers smell better - how wrong was I. Love the content, keep up the good work!
tristess Kartoffel (1 month ago)
I will use the same "calm down technique" to my boss ;)
Melissa Johnson (1 month ago)
My husband was diverted and had an emergency landing a few months ago. I watch all his flights on the map. So I freaked out seeing his plane circling in the mountains at about 5k feet nowhere near where he was going. He had wifi so we were messaging back and forth and he didn't know anything about why except a technical issue. Turns out the plane couldn't make any right hand turns 🤔🤦🏻♀️
stads (1 month ago)
I love those doggies 😍☺️
Roger Lecapelain (1 month ago)
Hi, I wonder if you had already posted a video explaining why “in most cases” a flight with scales is cheaper than a non-stop flight (even with the same airline). I can’t understand how I pay half price spending more fuel (extended flight time and 2 or 3 takeoffs instead one) 🤷♂️ Thanks!
dpjb2930 Jp (1 month ago)
Barbie doll flight attendance plays no part?
In Alaska (1 month ago)
"you are much more likely to shop after security"..... So these people aren't traveling with young children cause the last thing I want to do is go anywhere that my kids could get lost or go bonkers past security. Just sit your tinny butts down in front of the gate and regroup.
SchoolboyCubemaster (1 month ago)
Dog is cute, good job.
RoaringChicken42 (1 month ago)
I like how the youtube algorithm thinks this is a video about pets!
idolatrystudios (1 month ago)
This was a great video. Your entire channel is great. Keep up the good work sir.
Adam Katolik (1 month ago)
Hahahaha, I'm left-handed so #1 doesn't work on me!
RO BT (1 month ago)
Maybe that's why they named Robin Hood Airport after a guy who made his living by forcibly relieving travellers of their money.
KumaBean (1 month ago)
I cant find it now (I've just looked), but I read something some years back that talked about how airports use carpets and tiles with arrow designs pointing towards where they wanted people to move to faster, I thought that was interesting.
Informative video once again, thank you 👌 🍻
Joey K (1 month ago)
That doggie stole the show. 🙂
Lorelei German ASMR (1 month ago)
Love your puppy💗💗
tubzvermeulen (1 month ago)
Cool video thanks man
daji-san (1 month ago)
ive never bought anything at the airport. Bought magnet on Cyprus market in Paphos, but that was from my own free will :)
Тайбирияс Чайковский (1 month ago)
Get rid of the distracting aminal!
Bob Viersitzer (1 month ago)
Number 1 is probably the one I noticed, and hate the most. I took me like 5 flights to find that Copenhagen Airtport actually has a short cut out of the shops selling unnecessary, tasteless stuff. Really an absolute nuisance this way of building airports.
Hannah Chanté (1 month ago)
One of the main things I complain about when I travel is actually the airports with carpet. It makes it significantly more difficult to pull my luggage VS a nice smooth tile floor
Kyle Dearling (1 month ago)
Wow real thought into there marketing impressive good video capt.
ChateauFighter (1 month ago)
I have a solution; don't buy shit you wouldn't buy normally at your local store.
shethinksliberty (1 month ago)
Are pilots and flight attendants aware that virtually all of the announcements they make are either garbled, inaudible or both?
skylineXpert (1 month ago)
This one annoys me: used Scandinavian fast track a few times at CPH yet i get forced through stores regardless.
Even with my hometown/nearest airport BLL then you cannot avoid the "shopping mall"
GamesTechRandom (1 month ago)
I wouldn't call any of this manipulative. It's jsut doing the obvious intelligent thing for the respective situation.
Red Poppy (1 month ago)
I don't fall for psychological games. God rules.
Red Poppy (1 month ago)
Vacuuming is easier than mopping. But I shop in any setting.
Red Poppy (1 month ago)
The dog is hilarious.
Timothy D (1 month ago)
I hate carpets in airports...makes me have to work to roll my lazy bag
Raymond Ready (1 month ago)
Don't want to sound bad but what happened to all the pretty stewardess? Delta was disappointing.
MARK MALASICS (1 month ago)
None of this matters to a person like myself who knows that anything purchased at an airport is usually twice as expensive as any place else. Plus a person like myself is not going to be influenced to purchase impulse items. I'm not on a trip to bog myself down with stuff that I don't need and I know costs twice as much as any place else. I'm on a trip to get from location A to destination B. And as far as the color BS goes, how does that affect people that are color blind?
Wayne M (1 month ago)
Long live the hat. Too many professions these days dress kind of "slumly." The hat sets pilots apart and long may that continue
P.M. Laberge (1 month ago)
2nd the motion!
robtk3 (1 month ago)
You want to make the airport less stressful? How about having the gate agents speak clearly and concisely over the PA system.
Shawnlize Leatherdale (1 month ago)
Only 3 things about airports I need , use and care about. Smoking area , toilets and beer .
Darryl Knight (1 month ago)
This guy has 496k subscribers, says something about people I guess.
Kevin Parratt (1 month ago)
Very interesting, thank you!
Those shops: I am so repulsed by the stink of cosmetics that I hold my breath until I am clear of them, walking as quickly as possible. So no sales from me.
"Beam me up Scottie!"
AdamAldo Smith Mitch (1 month ago)
But why does some captain when he speaks on the PA some of them sound like they are not that welcoming passengers on the plane & they sound very sleepy too . I never shop in the airports only in the mall's lol only branded boutique lol in the airports lmao lmfao lol
Conrad Muyaule (1 month ago)
very educative i ve liked so much
Peder Waldenstrom (1 month ago)
Sounds like aggressive passengers is a big problem if they put that effort into making passengers calm down..
Joe Frasson (1 month ago)
They can put all of the lights, curves, feel good BS they want.....I do not spend a penny on overpriced airport junk....
Andy81ish (1 month ago)
carpet is safer for slip resistance too. Yes it is harder to clean, but if someone spills a drink, the next person to walk over it before the cleaner gets there is not going to 'Slip' and result in a $1M law suit.