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NS Uses Predictive Data Analytics to Improve Customer Service

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Every year, approximately 54 tons of consumer goods are delivered to each American through a complex and interrelated supply chain of trains, trucks, and barges. Behind the scenes, Norfolk Southern uses advanced technologies and predictive data analytics to ensure the rail portion of the delivery process happens without a hitch. Today’s locomotives are equipped with onboard sensors that stream over 200 sensory readings and diagnostic elements in real-time. Norfolk Southern’s data science team uses this data to construct an array of machine learning models to predict and prevent locomotive issues – such as cooling water leaks and battery failures – before they occur. With this predictive intelligence, NS is able to pull locomotives out of service for proactive maintenance and repairs before they cause a disruption to rail operations. “There’s a cascading effect of efficiencies that are gained by being able to use data to better judge a locomotive's reliability,” says Daniel White, NS manager locomotive operations. “Technology adds another layer of confidence,” says Mabby Amouie, senior manager advanced analytics. “By accurately predicting problems, we are providing excellent backup to our resources and people.” Take a closer look into how NS is leveraging data and predictive analytics to reimagine rail operations and ensure reliable service for our customers:
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Text Comments (6)
South Jersey Railfan (3 months ago)
this package arrived on your doorstep destroyed because NS derailed again
Southeast Virginia Railfan (3 months ago)
TrainFan119 (4 months ago)
You better not retire C44-9w’s to scrap. Only to rebuild into AC44C6M’s
Brad's Classic Trucks And Trains (10 months ago)
Norfolk Southern Corp are you going to increase the train traffic or speed in Asheville NC or on the S line in general
Railfan Owen (10 months ago)
NS this was a nice video keep on moving our goods
Railfan Rowan Fan (10 months ago)
Nice video ns