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Job losses due to automation could hit retail industry hardest

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"CBS This Morning" is launching a new partnership with LinkedIn called "Work in Progress" to explore the future of jobs and issues facing the American workforce. Technology that is available today could automate 45 percent of the jobs that people are paid to do across all occupations. Tony Dokoupil reports. Subscribe to the "CBS This Morning" Channel HERE: http://bit.ly/1Q0v2hE Watch "CBS This Morning" HERE: http://bit.ly/1T88yAR Watch the latest installment of "Note to Self," only on "CBS This Morning," HERE: http://cbsn.ws/1Sh8XlB Follow "CBS This Morning" on Instagram HERE: http://bit.ly/1Q7NGnY Like "CBS This Morning" on Facebook HERE: http://on.fb.me/1LhtdvI Follow "CBS This Morning" on Twitter HERE: http://bit.ly/1Xj5W3p Follow "CBS This Morning" on Google+ HERE: http://bit.ly/1SIM4I8 Get the latest news and best in original reporting from CBS News delivered to your inbox. Subscribe to newsletters HERE: http://cbsn.ws/1RqHw7T Get your news on the go! Download CBS News mobile apps HERE: http://cbsn.ws/1Xb1WC8 Get new episodes of shows you love across devices the next day, stream local news live, and watch full seasons of CBS fan favorites anytime, anywhere with CBS All Access. Try it free! http://bit.ly/1OQA29B --- Delivered by Charlie Rose, Norah O’Donnell and Gayle King, "CBS This Morning" offers a thoughtful, substantive and insightful source of news and information to a daily audience of 3 million viewers. The Emmy Award-winning broadcast presents a mix of daily news, coverage of developing stories of national and global significance, and interviews with leading figures in politics, business and entertainment. Check local listings for "CBS This Morning" broadcast times.
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Text Comments (361)
John P OConnell (4 days ago)
Local Walmarts where I live suck. They are cutting back on cashiers drastically forcing most to go through self-checkout. Or stand in long lines for the few cashiers they have in the stores. Last night I was forced to self checkout. At 9 PM my local Walmart Superstore in Vestal NY had just 1 operating cashier for the whole big store. Ridiculous. I hate shopping there anymore. But they do have the lowest prices, so what are you going to do.
Marvin Lewis (16 days ago)
The future is inevitable, humans will get replaced from retail jobs that involves customer service. Automation will be on the rise and there’s nothing you can do about it but accept it and adapt.
cory cannon (17 days ago)
So when all the robots take over our jobs what are we gone do how are we going to take care of our family where is the money gone come from how would we survive
cory cannon (17 days ago)
The people that survive will remember that
Ryvucz (19 days ago)
Who enjoys doing retail?
john g (26 days ago)
Automation is not why job's are leaving America. It's greed. Exploiting cheap labor. Nothing more. Companies could automate their American factories just as well as their Vietnam factories, but the wages are way lower. American workers can not compete with overseas wages. It's that simple. So, we should impose a tariffs or a tax on any company that lays off American workers and moves overseas. Make the tax so high it wouldn't be profitable for the company to import their product. Done.
Pray Suguitan (27 days ago)
A ballooning and heavily unemployedyed population makes earth a very dangerous place to live soon😊😊😊
Joey Maldonado (1 month ago)
Younger Generations will transition with no issues.
Kenia Sharpe (1 month ago)
Yeah cause humans have stank attitudes and don’t wanna help the customer so robots are more tolerable
The Critic (1 month ago)
At the end of the day autonomous jobs will replace some jobs but not to an extent that's going to cause havoc. And most small buisness will not adopt because it's too expensive. So basically unless you're planning on being a cashier for a major corporation, or an assembly worker, or a pallet wrapper, then you're good.
M0 Here (1 month ago)
People alll over 50 sitting around saying “I rather talk to a person “...yeah...but most people in their 30s and 20s can efficiently use self checkout and rather NOT have unnecessary weather conversation at the register with a person.
green house (1 month ago)
James Jones (1 month ago)
Which job will be eliminated first - retail associates or long distance truck drivers?
1977Melville (1 month ago)
Ugh. Charlie rose
ThePoreproductions (1 month ago)
There's one job in the movie theater industry, that's already been eaten up by automation...The projectionist.
Jesper Gotthelf (1 month ago)
Robot:I dont like humans, I prefer talking to a real robot
Hokey Wolf (1 month ago)
Automate those $15/hr minimum wage jobs now!
Ray Martinez (1 month ago)
I think the guy behind the counter needs to find a different job the one he has now right now it look like he gaining weight because this job....not making him do more physical with himself. SMH 🤔
Kristopher Ryan (1 month ago)
It already has. Walmart's relieved a great portion of their administrative jobs to computers. Half of the managers are gone already as well. Cashiers have been eliminated to self-checkout machines and yes, now they've got a robotic machine that that's going to be scanning aisles.
TELEVISIBLE (1 month ago)
lots of people want to get the stuffs and go
Michael pugliesd (1 month ago)
If i saw that id destroy with a sledge hammer from lowes
frog's breath (1 month ago)
the old lady at the end had an interesting take. she said she wanted to ask a person, but i'm sure her experience would be a lot more rewarding if there was voice recognition installed on the robot. it's time consuming to have to navigate several different menus just to find a simple item. however, i wouldn't be surprised if this same person complained all the time about bad customer service.
DragonPlays (2 months ago)
I can't see this happening in every area, too many theft/shop lifting will occur and doubt they have security robots yet.
red zen (2 months ago)
Tim is definitely a 40 year old virgin. 0:47.
Paul Page (2 months ago)
Humans are susceptible to corruption, dishonesty, and greed. Technology, AI, and machines are not.
Paul Page (2 months ago)
Apple I Tunes, Spotify, Netflix, Hulu, Amazon Prime Video, YouTube, Google Video, Apple TV, Roku, the Internet has destroyed Tower Records, Blockbuster Video, Hollywood Video, and other video movie rental and music retailers. And they'll put the cable TV and satellite TV companies out of business. (Comcast, Cox Communications, Directv, AT&T Uverse)
J Dizzle (2 months ago)
just a support system...until you get used to the robots then they will replace the workers...probably why home depot is a better place to shop
J Dizzle (2 months ago)
hope these machines can learn how to buy your products
Random Dude (2 months ago)
I honestly welcome societal collapse
Chet Pomeroy (8 days ago)
Will you be saying this when police can no longer maintain order? Some formerly-employed people will likely turn to a life of crime, if they can't earn a living and provide for themselves and their families.
petrol devo (2 months ago)
Automation is just another way to get around inflation....
C N (2 months ago)
Would be nice if they make robots to deal with the ashole customers that like to take out their frustration from home/work onto the poor retail workers.
spidey 749 (2 months ago)
Even newscasters can be replaced by robots someday. Or by a 3D animation.
Kevin DeLuna (3 months ago)
Ask a person and smash that robot
Al Capone (3 months ago)
I see millions of unemployed workers. I see manufacturers not having any customers because the customers don't have jobs. I see riotous mobs looting for basic needs and a complete breakdown of society.
Brock Story (2 months ago)
+L V no thats you how would people having to work fewer hours for an increase in there standard of living bring pain?
L V (2 months ago)
Brock Story No that would be your mother for having you.
Brock Story (2 months ago)
+L V then your dumb
Katharine Osborne (3 months ago)
Why not put the Lowes robot in/on the cart? Why is it a separate device?
1 New Life (3 months ago)
It's interesting that while employees are focused on raises and promotions, believing this is the way to a better livelihood, employers are looking to reduce it's no.1 expense - the employee.
Darko Bakula (3 months ago)
AI is not possible yet because we still dont understand what it means to be human. We think for ourselves and make decisions. Science, specifically neurology and psychogy has a somewhat of an idea what to it is to be human. If we did, AI would be a breeze. Theres so much to implement and most importantly - define. What is train of thought? Answer to this question might also give us a true test of intelligence and could be used to create therapies to increase intelligence. Today's hardware and AI is still struggling with input, specifically spatial mapping and orientation, recognition of abstract objects ( a problem partially solved by machine learning, a part of the train of thought problem), speech and sound recognition + association. The train of thought is such an immense problem that it includes everything a person might think about while they re learning. Think about a child hearing sound of bird and seeing the bird, associating the sound, shape and color of the animal species. Assuming it has learned what is an animal and what a species is. And dont fall for IQ tests, they re not a good indicator of intelligence. Psychology and Neurology are not qualified enough to answer these questions yet. The train of thought is what matters the most. Almost all people have same intelligence. Person who has truly has low IQ has either bad train of thought,, thoughts are mixed up, unable to remember something recently done or said, disorientation and etc. I believe in the terms temporary low IQ and permament low IQ. One is associated to people with mental illnesses and defects, be it from birth or later in life and chronic addictions to substances ( a person who has forgotten / or never learnt how to postpone pleasure). Other ones are tiredness, lack of exercise, malnutrition and similar. Being unable to focus on one thing at a time is not necessarily a problem with IQ. Most people are used to receiving input from all over and shift focus. Anyways, I digress here. Tools such as machine learning will only give us more advanced machines but nothing more. If most of simple jobs could be outsourced to AI. They already would ve done it. McDonalds would put in an assembly line of a simple machine with scanning for detecting salad ilnesses, potato defects. However to detect certain defects would require more spohisticated equipment which costs money, maintenance, energy and space. Knowing McDonalds, they never buy and build big store. The cost is not worth it. Besides, human touch plays a big role in gastronomy.
Sam Starr (3 months ago)
Chinese sexbots TOOK my job.
lazy gamer (3 months ago)
All of these people are old. Ask young people, and they will prefer the robots and less human interaction.
Felix Albrecht (3 months ago)
The argument is always in the margins. "Everyone will lose their job." No it's sufficient to displace a large number of people to make this a big deal. This will cause wages to drop as more workers compete for the same job. And lower wages cause more dissatisfied workers which makes the customer experience worse who will turn to the machines with time. You cannot compete with a machine that works 24/7 costs less than an annual wage and maybe needs some maintenance once a year. It was the case in the first industrial revolution and it is the case now. Only that this time machines arrive in many sectors of the economy at the same time which makes sector switch for displaced workers nearly impossible.
Herbert N (4 months ago)
Racists will have to stop blaming Mexicans for stealing the jobs they don't want.
Mikey Orgo (4 months ago)
those who survive will remember that..... wtf does that mean? of course that statement begins at 4:44, come on. Those who survive! Lol get ready
Geoff Roach (4 months ago)
first, they replace the employees. Without employees, there's no need for managers as automation can also do everything the manager does, but better. What's more, white collar work, the work that requires degrees are also in trouble as those jobs don't necessarily need human workers. With all this, this means that society needs to move away from the mentality of work and instead implement a system that we can all benefit from without relying on work.
Speedy Gonzalez (4 months ago)
I thought mexicans/immigrants were stealing all the jobs🤔🧐
xZeroTheGreat (4 months ago)
There's no answer to automation except transforming society completely with UBI. Polititans aren't allowed to speak about it. It's nice that Andrew Yang breaks the ice
Erik S (4 months ago)
"people still want to talk to somebody" No one's stopping the lady from just hanging around in her store while robots and AI do the work. People might still be appreciated in the shopping experience, they just won't be necessary.
R. m (4 months ago)
Automation FTW
FlashySenap (4 months ago)
Majority of people won't care about the experience or the personal interactions. They wanna go in, get their stuff and get out, especially the younger generation. That cost can be cut due to automation will also push people to choose automated stores above staffed stores when this really shoots off. The concept store where you simply can go in and grab something and head out is really something people really would respond to making it real "threat" to workers.
sudhansumtripathy (4 months ago)
I am a student of Robotics and AI at University Of Paris, I would hate to talk to a robot , imagine when you pick up your phone to call some service and listen to automated voice , press no ** to this service and when you speak to a customer care guy, how relaxing it is.
Ethan Steel (19 days ago)
Speaking to a customer care guy isn't relaxing. It's annoying.
Jon Mejia's Fan films (5 months ago)
Yes! Even in banking its taking my current job away :/
petrol devo (5 months ago)
Just wait till these robots are assembling makeshift cardboard houses on the street when their job is worthless. If people cant make money working, than the robot worker is a useless concept.
METALMAN4Wii (5 months ago)
Of course the guy behind replacing jobs with a machine is a Hipster.
Brian Tabare (5 months ago)
Some people don't want interaction. And more importantly companies want higher profits, so when its competitors start they will follow suit or die off.
omar 1234 (5 months ago)
For every robot there is a family behind struggling more to survive
J P (5 months ago)
Biplav Shrestha (5 months ago)
Amazon will bring anything to your house within hrs though.
Jeff Detmer (6 months ago)
The millionaire news babe thinks people go to Lowe's for an experience! ROFL
Doug G (6 months ago)
If you can find a person!
PIXART Gaming (6 months ago)
Rise of the machines
Herbert N (6 months ago)
I want a robot girlfriend
Frank Martinez (6 months ago)
One thing I hate is bagging my own groceries at the super market Especially when I get out of work feeling tired.
lily blossom (6 months ago)
People don't really care about human interaction age 50 and under. And the corporate world will not care if people like it or not. What they want will be. We are seeing the first signs of automation/AI. They are easing it in. By 2019 things are going to really start rolling out.
Herbert N (6 months ago)
lily blosson Yes that's what Alex tells me.
lily blossom (6 months ago)
They want machines. Upfront cost will be more but long term it saves them money and they are more reliable than workers. 24/7 work with no demands. They will even one day have bots to fix other bots. Bots working in medical field, bot lawyers, bot police, and so on. First the lower end jobs will go but not too much longer after that more white collar jobs will go.
Caballero Carmelo (6 months ago)
Automation At The Workplace and The Loss of Jobs: A Reality Already Here https://www.youtube.com/watch?time_continue=162&v=FwnyHAnvJzQ
jhon doe (7 months ago)
stage 1: automation stage 2: placing a chip in your hand cause you are property of corporations
jhon doe (7 months ago)
I can't wait for journalists to loose their jobs with fake news bots
pangmeister (7 months ago)
It is called Amazon
Stuart Little (7 months ago)
Jobs being outsourced to the Third World and automation taking over...its not looking good for workers in Western economies.
Herbert N (6 months ago)
Good america sucks. CHINA is GOD.
Avg Murican (8 months ago)
I only shop in person, the things I can’t buy online. Everything about in-person shopping sucks: The commute; traffic, Parking, Looking for my items, Checking out...all of it.
James Truslow (8 months ago)
universal basic income, revolution!!
xZeroTheGreat (4 months ago)
Need to get richer. It works in Alaska with GDP of $55k per capita, but most of the world isn't there yet
5%LowBattery (8 months ago)
Where will the people forced off welfare during the welfare to work reform work if they get rid of retail jobs? A lot of companies are very particular about who they hire. Not saying they are all on welfare. But some get paid so little they still qualify for welfare. The 30,000 who lost their jobs when Toys R Us went out of business, what jobs have they found since?
Alex Mundo (8 months ago)
They should get rid of this old man. Need new blood.
ray bon (8 months ago)
Here in Hollywood fl. I've sceen 30 cashier jobs go. In different chains.
Jojo (8 months ago)
If less "personal interaction" while buying my groseries, is the price for a life with much less work, stress and existential anxiety, in favor of more time with family, friends and personal passions, I am positive about more automation.
Christina Ostil (8 months ago)
I avoid the robots and self checkout makes me do the work. I don’t like the idea.
MrCalifas88 (8 months ago)
Damn jews
Curtis Rupp (9 months ago)
wow loads of trolls here so you this is your job complaining how people have jobs should lose jobs wow what a bunch of losers. im 31 i dont mind real human interaction if you dont thats fine but an old confuscius saying be careful what you wish for you may just get what you deserve. I personally hope you all do.
Brian Sanderson (9 months ago)
Get rid of robots
sdelony (9 months ago)
Silacons valley goal is a unemployment rate of a 100%
IamwhoIam (9 months ago)
Considering we are getting more antisocial and into technology. Once they start advancing these machines to look like people, it's going to be bye bye
Jojo (9 months ago)
Why the f... is this presented as a bad thing. Less work and stress for everyone. Its the best that ever happened. Just decrease the work hours and utopia is coming.
Ethan Gray (1 month ago)
+Name It's called UBI.
L V (2 months ago)
Or the purge.
Name (6 months ago)
Peder How are people going to be able to afford to live their lives when mass unemployment is caused between the transition of capitalism and communism?
Griff (9 months ago)
i have never gone shopping in my life for the experience.
autohmae (9 months ago)
LOL, was that his name ?: chip cutter ? LOL
Adam Wojcik (9 months ago)
People are Good at consuming not working. So its going in the right direction. We just need Universal Basic income to stabilize the demand.
DJ bouncy castle (9 months ago)
Why we can do that ourselves stop making us lazy
Tsimpy (10 months ago)
I’m all for progress, but automation scares me for the future of manpower work. what are people going to do for money?
Stephen Y (10 months ago)
Here is your fight for $15. Good job.
Chet Pomeroy (8 days ago)
+lily blossom Publicly-held corporations have a legal obligation to maximize return on investments to their shareholders.
lily blossom (6 months ago)
Nope. this was going to happen. It's been in the works for awhile long before people had the nerve to ask for a livable wage. corporations have no care about the people, greed is their bottom line. no one is safe from the greed.
ocsrc (10 months ago)
People that like to talk to other people not just the expected hello how are you I'm fine how are you the people who want to talk because they're lonely and bored and are looking for human interaction these are the customers that companies hate they waste the time of the associates and they really want to get to a point where they don't have to interact with those people
ocsrc (10 months ago)
Theft is the biggest problem to automation most retailers have to invest more money in loss prevention than any other department This is what makes online retailers like Amazon the desired way to shop because it limits theft and increases profit If Amazon does the drones in the next year or two where they deliver to within 10 Mi of their distribution centers they will save even more on shipping costs Using drones that have solar panels to recharge on the Fly will also cut energy costs in using the drones 95% of what Amazon sells can be delivered by one of these drones using reusable clamshell containers Using free designated Landing zones people who receive an item will leave the shell outside and the drones will be able to pick up that the clamshell is empty and sitting there and on the return trip will pick up the clamshell there by maximizing efficiency I really look forward to this
ocsrc (10 months ago)
In Walmart and in the local grocery stores it's mandatory that you check yourself out and there is no cashier the cameras are being watched by people in developing countries and they Alert security if there is a problem Walmart is also shutting down most of their departments after 8 p.m. from 8 p.m. till 8 a.m. Many of the departments in the store are closed and they have a new term for it but I don't remember what they call it but basically departments that require assistance from staff they have eliminated those positions so those departments for instance where you try on clothing or in the Hardware paint department Etc these are the types of departments that are closed after 8 p.m.
ocsrc (10 months ago)
That is an awesome machine that Lowe's has but it's only good if you know the exact product description or the item number it can't interpret like a human being can not yet at least But this is truly a great advancement and I look forward to seeing these in my local store as soon as possible I also would love to see the automated robots at McDonald's in the Drive-Thru and in the dining room And Walmart I know is working on the RFID technology to allow for shopping and just walking out and having it charge your credit card but it seems like that's a long way off
ra bababa (10 months ago)
automation is our only hope to beat china. and when robotics and automation become cheaper we can all get in on it. its a good thing...
Joe Pegasus (10 months ago)
Robots SHOULD replace all bothersome human occupation. The sooner the better because of the civil unrest this change needs to endure. Eventually, there will be some kind of edict stating ' if you replace a human with a robot, the robot financially supports said person.'
BrownHawk2 (10 months ago)
Tim owns the place. He'll be fine.
Joseph (10 months ago)
The sooner automation (robotics along with artificial intelligence) provides goods and services in abundance and we can move to a 10 hour workweek along with a UBI (universal basic income) the happier we will be. We will be free to explore our passions and interests. For all the people that say they find their value in a 60 hour workweek they are free to stand on an assembly line next to a robot and put perfume bottles into a boxes for as many hours a day that they want. Just don't complain about the people that find their value in other ways.
SheWhoWalksAlone (9 months ago)
Universal basic income is meant to keep all in poverty, many want more than that. Once the dots are connected, you will see this will also be a result of 'globalism', they don't plan on you and I being here as we are destroying 'their' climate. Better hope Nationalism wins! Note the population now and in 2025 (7 yrs)! This is a Govt website. http://www.deagel.com/country/United-States-of-America_c0001.aspx
Stella Lynch (10 months ago)
but pause it at 1:07
Stella Lynch (10 months ago)
1:07 his hat doesn't look like it says mets
Cindy KNOWS (10 months ago)
As a hardcore introvert I am will totally dig this. *NO MORE HUMAN INTERACTION!*
Lexi James (10 months ago)
I’m going Amish.
Fixer Upper (10 months ago)
They realize someone has to buy the stuff right? 0 employees yay! Oooops.
Jesse Mitchell (11 months ago)
So basically I’ve become my own cashier. ? Since when did I actually pay money to go to work..?