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Job losses due to automation could hit retail industry hardest

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"CBS This Morning" is launching a new partnership with LinkedIn called "Work in Progress" to explore the future of jobs and issues facing the American workforce. Technology that is available today could automate 45 percent of the jobs that people are paid to do across all occupations. Tony Dokoupil reports. Subscribe to the "CBS This Morning" Channel HERE: http://bit.ly/1Q0v2hE Watch "CBS This Morning" HERE: http://bit.ly/1T88yAR Watch the latest installment of "Note to Self," only on "CBS This Morning," HERE: http://cbsn.ws/1Sh8XlB Follow "CBS This Morning" on Instagram HERE: http://bit.ly/1Q7NGnY Like "CBS This Morning" on Facebook HERE: http://on.fb.me/1LhtdvI Follow "CBS This Morning" on Twitter HERE: http://bit.ly/1Xj5W3p Follow "CBS This Morning" on Google+ HERE: http://bit.ly/1SIM4I8 Get the latest news and best in original reporting from CBS News delivered to your inbox. Subscribe to newsletters HERE: http://cbsn.ws/1RqHw7T Get your news on the go! Download CBS News mobile apps HERE: http://cbsn.ws/1Xb1WC8 Get new episodes of shows you love across devices the next day, stream local news live, and watch full seasons of CBS fan favorites anytime, anywhere with CBS All Access. Try it free! http://bit.ly/1OQA29B --- Delivered by Charlie Rose, Norah O’Donnell and Gayle King, "CBS This Morning" offers a thoughtful, substantive and insightful source of news and information to a daily audience of 3 million viewers. The Emmy Award-winning broadcast presents a mix of daily news, coverage of developing stories of national and global significance, and interviews with leading figures in politics, business and entertainment. Check local listings for "CBS This Morning" broadcast times.
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Text Comments (331)
Kevin DeLuna (2 days ago)
Ask a person and smash that robot
Al Capone (12 days ago)
I see millions of unemployed workers. I see manufacturers not having any customers because the customers don't have jobs. I see riotous mobs looting for basic needs and a complete breakdown of society.
Katharine Osborne (12 days ago)
Why not put the Lowes robot in/on the cart? Why is it a separate device?
1 New Life (20 days ago)
It's interesting that while employees are focused on raises and promotions, believing this is the way to a better livelihood, employers are looking to reduce it's no.1 expense - the employee.
Darko Bakula (25 days ago)
AI is not possible yet because we still dont understand what it means to be human. We think for ourselves and make decisions. Science, specifically neurology and psychogy has a somewhat of an idea what to it is to be human. If we did, AI would be a breeze. Theres so much to implement and most importantly - define. What is train of thought? Answer to this question might also give us a true test of intelligence and could be used to create therapies to increase intelligence. Today's hardware and AI is still struggling with input, specifically spatial mapping and orientation, recognition of abstract objects ( a problem partially solved by machine learning, a part of the train of thought problem), speech and sound recognition + association. The train of thought is such an immense problem that it includes everything a person might think about while they re learning. Think about a child hearing sound of bird and seeing the bird, associating the sound, shape and color of the animal species. Assuming it has learned what is an animal and what a species is. And dont fall for IQ tests, they re not a good indicator of intelligence. Psychology and Neurology are not qualified enough to answer these questions yet. The train of thought is what matters the most. Almost all people have same intelligence. Person who has truly has low IQ has either bad train of thought,, thoughts are mixed up, unable to remember something recently done or said, disorientation and etc. I believe in the terms temporary low IQ and permament low IQ. One is associated to people with mental illnesses and defects, be it from birth or later in life and chronic addictions to substances ( a person who has forgotten / or never learnt how to postpone pleasure). Other ones are tiredness, lack of exercise, malnutrition and similar. Being unable to focus on one thing at a time is not necessarily a problem with IQ. Most people are used to receiving input from all over and shift focus. Anyways, I digress here. Tools such as machine learning will only give us more advanced machines but nothing more. If most of simple jobs could be outsourced to AI. They already would ve done it. McDonalds would put in an assembly line of a simple machine with scanning for detecting salad ilnesses, potato defects. However to detect certain defects would require more spohisticated equipment which costs money, maintenance, energy and space. Knowing McDonalds, they never buy and build big store. The cost is not worth it. Besides, human touch plays a big role in gastronomy.
Sam Starr (27 days ago)
Chinese sexbots TOOK my job.
Shane hall (29 days ago)
All of these people are old. Ask young people, and they will prefer the robots and less human interaction.
Felix Albrecht (29 days ago)
The argument is always in the margins. "Everyone will lose their job." No it's sufficient to displace a large number of people to make this a big deal. This will cause wages to drop as more workers compete for the same job. And lower wages cause more dissatisfied workers which makes the customer experience worse who will turn to the machines with time. You cannot compete with a machine that works 24/7 costs less than an annual wage and maybe needs some maintenance once a year. It was the case in the first industrial revolution and it is the case now. Only that this time machines arrive in many sectors of the economy at the same time which makes sector switch for displaced workers nearly impossible.
Herbert N (29 days ago)
Racists will have to stop blaming Mexicans for stealing the jobs they don't want.
Mikey Orgo (29 days ago)
those who survive will remember that..... wtf does that mean? of course that statement begins at 4:44, come on. Those who survive! Lol get ready
Geoff Roach (1 month ago)
first, they replace the employees. Without employees, there's no need for managers as automation can also do everything the manager does, but better. What's more, white collar work, the work that requires degrees are also in trouble as those jobs don't necessarily need human workers. With all this, this means that society needs to move away from the mentality of work and instead implement a system that we can all benefit from without relying on work.
Red Faction (1 month ago)
I thought mexicans/immigrants were stealing all the jobs🤔🧐
xZeroTheGreat (1 month ago)
There's no answer to automation except transforming society completely with UBI. Polititans aren't allowed to speak about it. It's nice that Andrew Yang breaks the ice
Erik S (1 month ago)
"people still want to talk to somebody" No one's stopping the lady from just hanging around in her store while robots and AI do the work. People might still be appreciated in the shopping experience, they just won't be necessary.
R. m (1 month ago)
Automation FTW
FlashySenap (1 month ago)
Majority of people won't care about the experience or the personal interactions. They wanna go in, get their stuff and get out, especially the younger generation. That cost can be cut due to automation will also push people to choose automated stores above staffed stores when this really shoots off. The concept store where you simply can go in and grab something and head out is really something people really would respond to making it real "threat" to workers.
sudhansumtripathy (1 month ago)
I am a student of Robotics and AI at University Of Paris, I would hate to talk to a robot , imagine when you pick up your phone to call some service and listen to automated voice , press no ** to this service and when you speak to a customer care guy, how relaxing it is.
Jon Mejia's Fan films (1 month ago)
Yes! Even in banking its taking my current job away :/
petrol devo (2 months ago)
Just wait till these robots are assembling makeshift cardboard houses on the street when their job is worthless. If people cant make money working, than the robot worker is a useless concept.
METALMAN4Wii (2 months ago)
Of course the guy behind replacing jobs with a machine is a Hipster.
Brian Tabare (2 months ago)
Some people don't want interaction. And more importantly companies want higher profits, so when its competitors start they will follow suit or die off.
omar 1234 (2 months ago)
For every robot there is a family behind struggling more to survive
J P (2 months ago)
So what you are saying is the USA DOES NOT NEED MORE ILLEGALS COMING ACROSS THE BORDER TO WORK JOBS UNFILLED???
Biplav Shrestha (2 months ago)
Amazon will bring anything to your house within hrs though.
Jeff Detmer (3 months ago)
The millionaire news babe thinks people go to Lowe's for an experience! ROFL
Doug G (3 months ago)
If you can find a person!
PIXART Gaming (3 months ago)
Rise of the machines
Herbert N (3 months ago)
I want a robot girlfriend
Frank Martinez (3 months ago)
One thing I hate is bagging my own groceries at the super market Especially when I get out of work feeling tired.
lily blossom (3 months ago)
People don't really care about human interaction age 50 and under. And the corporate world will not care if people like it or not. What they want will be. We are seeing the first signs of automation/AI. They are easing it in. By 2019 things are going to really start rolling out.
Herbert N (3 months ago)
lily blosson Yes that's what Alex tells me.
lily blossom (3 months ago)
They want machines. Upfront cost will be more but long term it saves them money and they are more reliable than workers. 24/7 work with no demands. They will even one day have bots to fix other bots. Bots working in medical field, bot lawyers, bot police, and so on. First the lower end jobs will go but not too much longer after that more white collar jobs will go.
Caballero Carmelo (3 months ago)
Automation At The Workplace and The Loss of Jobs: A Reality Already Here https://www.youtube.com/watch?time_continue=162&v=FwnyHAnvJzQ
Waka Tipu (4 months ago)
So robots are created by hipsters now?
jhon doe (4 months ago)
stage 1: automation stage 2: placing a chip in your hand cause you are property of corporations
jhon doe (4 months ago)
I can't wait for journalists to loose their jobs with fake news bots
pangmeister (4 months ago)
It is called Amazon
Stuart Little (4 months ago)
Jobs being outsourced to the Third World and automation taking over...its not looking good for workers in Western economies.
Herbert N (3 months ago)
Good america sucks. CHINA is GOD.
Avg Murican (4 months ago)
I only shop in person, the things I can’t buy online. Everything about in-person shopping sucks: The commute; traffic, Parking, Looking for my items, Checking out...all of it.
James Truslow (5 months ago)
universal basic income, revolution!!
xZeroTheGreat (1 month ago)
Need to get richer. It works in Alaska with GDP of $55k per capita, but most of the world isn't there yet
5%LowBattery (5 months ago)
Where will the people forced off welfare during the welfare to work reform work if they get rid of retail jobs? A lot of companies are very particular about who they hire. Not saying they are all on welfare. But some get paid so little they still qualify for welfare. The 30,000 who lost their jobs when Toys R Us went out of business, what jobs have they found since?
Alex Mundo (5 months ago)
They should get rid of this old man. Need new blood.
ray bon (5 months ago)
Here in Hollywood fl. I've sceen 30 cashier jobs go. In different chains.
Jojo (5 months ago)
If less "personal interaction" while buying my groseries, is the price for a life with much less work, stress and existential anxiety, in favor of more time with family, friends and personal passions, I am positive about more automation.
Christina Ostil (5 months ago)
I avoid the robots and self checkout makes me do the work. I don’t like the idea.
MrCalifas88 (5 months ago)
Damn jews
Curtis Rupp (5 months ago)
wow loads of trolls here so you this is your job complaining how people have jobs should lose jobs wow what a bunch of losers. im 31 i dont mind real human interaction if you dont thats fine but an old confuscius saying be careful what you wish for you may just get what you deserve. I personally hope you all do.
Brian Sanderson (6 months ago)
Get rid of robots
sdelony (6 months ago)
Silacons valley goal is a unemployment rate of a 100%
IamwhoIam (6 months ago)
Considering we are getting more antisocial and into technology. Once they start advancing these machines to look like people, it's going to be bye bye
Jojo (6 months ago)
Why the f... is this presented as a bad thing. Less work and stress for everyone. Its the best that ever happened. Just decrease the work hours and utopia is coming.
Name (3 months ago)
Peder How are people going to be able to afford to live their lives when mass unemployment is caused between the transition of capitalism and communism?
Griff (6 months ago)
i have never gone shopping in my life for the experience.
autohmae (6 months ago)
LOL, was that his name ?: chip cutter ? LOL
Adam Wojcik (6 months ago)
People are Good at consuming not working. So its going in the right direction. We just need Universal Basic income to stabilize the demand.
lee DJ (6 months ago)
Why we can do that ourselves stop making us lazy
Tsimpy (7 months ago)
I’m all for progress, but automation scares me for the future of manpower work. what are people going to do for money?
Stephen Y (7 months ago)
Here is your fight for $15. Good job.
lily blossom (3 months ago)
Nope. this was going to happen. It's been in the works for awhile long before people had the nerve to ask for a livable wage. corporations have no care about the people, greed is their bottom line. no one is safe from the greed.
ocsrc (7 months ago)
People that like to talk to other people not just the expected hello how are you I'm fine how are you the people who want to talk because they're lonely and bored and are looking for human interaction these are the customers that companies hate they waste the time of the associates and they really want to get to a point where they don't have to interact with those people
ocsrc (7 months ago)
Theft is the biggest problem to automation most retailers have to invest more money in loss prevention than any other department This is what makes online retailers like Amazon the desired way to shop because it limits theft and increases profit If Amazon does the drones in the next year or two where they deliver to within 10 Mi of their distribution centers they will save even more on shipping costs Using drones that have solar panels to recharge on the Fly will also cut energy costs in using the drones 95% of what Amazon sells can be delivered by one of these drones using reusable clamshell containers Using free designated Landing zones people who receive an item will leave the shell outside and the drones will be able to pick up that the clamshell is empty and sitting there and on the return trip will pick up the clamshell there by maximizing efficiency I really look forward to this
ocsrc (7 months ago)
In Walmart and in the local grocery stores it's mandatory that you check yourself out and there is no cashier the cameras are being watched by people in developing countries and they Alert security if there is a problem Walmart is also shutting down most of their departments after 8 p.m. from 8 p.m. till 8 a.m. Many of the departments in the store are closed and they have a new term for it but I don't remember what they call it but basically departments that require assistance from staff they have eliminated those positions so those departments for instance where you try on clothing or in the Hardware paint department Etc these are the types of departments that are closed after 8 p.m.
ocsrc (7 months ago)
That is an awesome machine that Lowe's has but it's only good if you know the exact product description or the item number it can't interpret like a human being can not yet at least But this is truly a great advancement and I look forward to seeing these in my local store as soon as possible I also would love to see the automated robots at McDonald's in the Drive-Thru and in the dining room And Walmart I know is working on the RFID technology to allow for shopping and just walking out and having it charge your credit card but it seems like that's a long way off
ra bababa (7 months ago)
automation is our only hope to beat china. and when robotics and automation become cheaper we can all get in on it. its a good thing...
Joe Pegasus (7 months ago)
Robots SHOULD replace all bothersome human occupation. The sooner the better because of the civil unrest this change needs to endure. Eventually, there will be some kind of edict stating ' if you replace a human with a robot, the robot financially supports said person.'
BrownHawk2 (7 months ago)
Tim owns the place. He'll be fine.
Joseph (7 months ago)
The sooner automation (robotics along with artificial intelligence) provides goods and services in abundance and we can move to a 10 hour workweek along with a UBI (universal basic income) the happier we will be. We will be free to explore our passions and interests. For all the people that say they find their value in a 60 hour workweek they are free to stand on an assembly line next to a robot and put perfume bottles into a boxes for as many hours a day that they want. Just don't complain about the people that find their value in other ways.
SheWhoWalksAlone (6 months ago)
Universal basic income is meant to keep all in poverty, many want more than that. Once the dots are connected, you will see this will also be a result of 'globalism', they don't plan on you and I being here as we are destroying 'their' climate. Better hope Nationalism wins! Note the population now and in 2025 (7 yrs)! This is a Govt website. http://www.deagel.com/country/United-States-of-America_c0001.aspx
Stella Lynch (7 months ago)
but pause it at 1:07
Stella Lynch (7 months ago)
1:07 his hat doesn't look like it says mets
Cindy KNOWS (7 months ago)
As a hardcore introvert I am will totally dig this. *NO MORE HUMAN INTERACTION!*
Lexi James (7 months ago)
I’m going Amish.
Fixer Upper (7 months ago)
They realize someone has to buy the stuff right? 0 employees yay! Oooops.
Jesse Mitchell (7 months ago)
So basically I’ve become my own cashier. ? Since when did I actually pay money to go to work..?
CJ Walters (8 months ago)
To companies, it's all about money. If they can remove the human employee and replace them with a robot, the company can pocket the funds they would have originally paid out as wages, taxes, benefits, etc. What they don't seem to realize is when they displace that worker in waves of 100's of thousands of workers and jobs, it will not matter how much money the company makes, they will not have customers due to job shortages they created.
Chloe Wang (8 months ago)
current corporate tax rate is 35 percent. Which still allows companies to keep 65 percent. Doesnt matter what the tax rate is. As long as these people are still better off than the majority of the population. They will continue to do what they always do. You have athletes and celebrities who pay almost half their income to the state but still live in fancy mansions and with their fast cars. They arent going to quit their jobs just because of taxes.
Chloe Wang (8 months ago)
We already buy from machines though. Whenever you purchase something online. You are bypassing a sales person and a retail outlet. So this wouldnt be any different. Nothing but good can come from this
John K (6 months ago)
Technology haters all of you people are technology haters don’t you people realise that technology has made our lives easier you people cannot stop technological advancements technology will continue weather people like it or not.
heyitsablackguy (1 month ago)
I've been to places where they still have the televisions from the 90s! WE really don't need technology as you think we do.
Phil Rabe (8 months ago)
That convenience store owner fails to realize that the store robot will remember every conversation and purchase it has ever helped a customer with. Even ordinary, current AI would soon learn what every regular customer likes, and the small talk that they usually exchange.
Danny B (8 months ago)
@3:45 You still think you can't replicate with the speech synth's that are available? Like this one: https://github.com/r9y9/wavenet_vocoder
Ichigoyagami Sparda (8 months ago)
wait 15 more years ...no more human cashiers at least 94% will be auto ... in the big states but eventually all will be auto and millions will lose
Keng Yang (8 months ago)
Time to pick up a new skill.
kyotokid4 (8 months ago)
...one fallacy with the idea of "oh, they can just get retrained for the new jobs automation will create" is that today, training at a college or university (which is usually the requirement for most tech jobs) costs money, and often, more money than people in low income positions can afford. This means taking on a serious debt load that can take years, even decades to repay. Unlike consumer loans which can be expunged by bankruptcy (our current sitting president is a champ at that), educational loan debt stays with you to the grave (and even sometimes beyond). Furthermore not everyone is cut out for a career in the tech industry or for that fact, even college. For older workers there is also the matter of ageism which is at it's worst in the tech industry.
megacide84 (8 months ago)
kyotokid4 I fully agree with you. Years ago... The same thing was said when factory jobs were being sent overseas. How well did that turn out?
movie guy99 (8 months ago)
That guy is in serious denial. I go to the store to buy what I want. I make no small talk with the cashiers. I'm actually annoyed when they ask me how am I doing. Now I have to come up with something to say. Who would not want to shop at the Amazon Go stores. Pick up what you want and leave. No waiting in lines. That will be the future.
Herbert N (3 months ago)
movie guy99 We think alike
Mark Moore (9 months ago)
I will buy on line before I buy from a Robot.
John barfneck (9 months ago)
next they will try to take away your right/s -to drive your own cars/trucks/motorcycles down the road..... ...............
John barfneck (9 months ago)
civil war against automated tech/driverless trucks/cars.......and their companies.....
John barfneck (9 months ago)
im waiting for hackers-anonymous  to take over the self drive semis and then either drive them into the rivers/lakes/seas or just hijack them and sell the cargo on the black market......
khem127 (4 months ago)
War against the machines!!!!!
John barfneck (9 months ago)
burn the automated truck drive tech companies to the ground........
Bibhakar Kumar (9 months ago)
Fools people leave in America. They automate every job .they automate our movement of mouth and hands also. And say it's awesome
aaron sas (9 months ago)
Robots are better no more of dumb lazy employees that don't want to work there anyway
totoroben (9 months ago)
I already use the home Depot app to locate stuff in the store and order for pickup.
Michael Hartman (9 months ago)
How many viewers want to replace the show's host with robots? (Seriously, hit like or make comment) You could have a 3D designed virtual set. A Watson host speaking. Computers writing script. AI could analyze what people like and what makes the most profit. You won't have to see a human again. Much more profitable.
Fitness & Friends ,with Barb (9 months ago)
I wont shop in a store without ppl
Fitness & Friends ,with Barb (9 months ago)
This is crazy..now Amazon, has checkerless stores..More privacy lost...I hate this century..Very isolating
tim gong (10 months ago)
Robot cop enforce laws t5000 go to war replace soldier
Patricia Burke (10 months ago)
People, please! Nothing can replace human interaction. Many students need jobs while in school, since our government would rather build walls than educate its people. Another trick to put more money in the pockets of the greedy.
inlighten15 (10 months ago)
another issue is the jobs first to go are low wage because they are usually easy to automate. a lot of these poor people or even people living in poverty is they think that lifestyle is ok. this will show them it isn't but it kinda condemns them. ive seen and talked to a lot of people who are so poor they eat once a day and dont go to doctors and dentist because it cost too much and they focus on paying off their house or car and so on and so fourth. they kick their kids out at 18 years old or even younger. when your a minor you legally can only get so many hours and below minimum wage pay. we don't have any laws prohibiting parents from kicking their kids out as minors. if we do they are obviously too weak and not enforced. so if you are 16, you got in a trailer but your mom wouldn't wait until you got a job. you've got bills piling. fast food was the way to go for these people om the most noble cases anyway. without all these low skilled jobs what will all these people do. its not just minors on their own but relatively young people as well. they don't have the option to stay with their parents through college some not even highschool. so they rely on fast food jobs and retail jobs.
lily blossom (3 months ago)
White collar jobs will eventually go to. AI is projected to replace such high esteem jobs as nurses and surgeons, lawyers, coders, mechanical, and practically everything under the sun. Frankly there will be very few jobs open to people. Yes, first the working stiff jobs will go, but don't kid yourself, all jobs will eventually be replaced. AI will work more efficiently, smarter, faster, and cheaper than you long term.
inlighten15 (10 months ago)
its numbers and the robots will save them money. I say expect only 1 manager in a public store at any particular time. sure it will get rid of a lot of people who could spend money but they have plenty more money coming from other people. it saves them more to not pay you at all rather than pay you some and get even less than that out of you.
NC Styles (10 months ago)
I hate human interaction. I like robots. They’re precise and efficient.
whirling dervish (29 days ago)
@NC Styles.... "But Will I Dream Dave"?....Let's play a simple game, shall we? I challenge you, NC Styles to : 1.Find what movie this question to Dave, was asked ( that should be easy to do.) . 2. to contemplate the question asked to 'Dave', ( and because we, ( collectively ) are more familiar with advanced Technology , more so than when this movie was made, it won't be necessary to view the entire movie, to understand the question . 3. extrapolate the question as to WHY the answer may be extremely disturbing for humanity. So NC Styles, let's see who also can be precise and efficient~~~~~~ Challenge on....
Herbert N (3 months ago)
Humans suck
prince ongata (10 months ago)
Shopping is an experience for women. Shopping is in and out for me.
Borat Erali Nazarbayev (10 months ago)
You will still have traditional stores and boutiques ... it's just the mass consumption retail that will have large scale automation. Some people still enjoy going a tailor who personally measures them and makes handmade suits ... I remember a Japanese brand of denim products that makes a handwoven jeans pants ... But instead 50$ for a jeans you pay 3000$.
t 1 01 (10 months ago)
we need to go back to the pre Enternet world if possible.
MusicalWeapon95 (6 days ago)
Actually one good EMP, like a sun burst would make us regress... all the way to the dark ages! Lol
ZGaming (7 months ago)
That wouldn't make sense, we don't need to regress. Also, the likeliness of that happening is never.
DuckLess (11 months ago)
Going to the store is not an experience
D90Girl (11 months ago)
sexual misconduct can also lead to unemployment .......lol