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On the road with a UPS driver

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CNN's Richard Quest climbs on board a UPS truck with a "man in brown" to learn the rules of delivering packages safely to their final destination.
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Text Comments (253)
Unkle LumpY (1 day ago)
Cool bring dog treats, teach the dog that it is to be rewarded everytime you see them so when someone else gets your route the dog attacks him for not having treats
M Perez (1 day ago)
so these cars/trucks aren’t stick
BigBoysClimbOnBigRing (11 days ago)
Being a UPS driver sucks, guys only do it strictly for the money. If you don’t have a degree or any particular set of skills, put your time inside the hub and UPS will train you, and abuse every last drop out of you.
Canh Hoang (29 days ago)
I not a ups driver but i do appreciate ya who is.. It can be a challenging job at times ..
bystander66 (30 days ago)
0:45 where’s your hazards? Mirror isn’t folded in, wtf man...wtf
Focal Point Images (1 month ago)
Yup, this is purely for show. I have worked there 30 years and never seen a car that light.
Christina Segundo (1 month ago)
CNN FAKE NEWS AT IT AGAIN. NOT ONE UPS TRUCK LOOKS LIKE THIS IN BACK OR FRONT. Why is a non employee wearing a UPS uniform?? And why can this guy record a UPS truck when in the contract it is prohibited. 🤔
Hardee (2 months ago)
Yeah that’s Bs that not a real route,where are over side packages like mattresses and treadmills dressers . Go back and show a real route with 200 plus stops
GereDJ2 (2 months ago)
The Limey dude has an absolutely terrible sounding voice, like he's dying.
Tamir Whitty (3 months ago)
Why the bullet proof vets
XHead CaseX (3 months ago)
UPS driver for local 396 so cal and my truck is never loaded that perfect and who the hell knocks and waits for someone to answer??? Its resi DR and go my dude lmfaooo
Johnny Fletcher (4 months ago)
Well the ups is hiring . I’ve come to you tube for the honest truth.( the comment section lol ). Well I’m gonna have to pass on them. Mad respect to all of you guys and girls tho who do this to make ends meet .
Forge Nemours (4 months ago)
To day i have one message for interntional organization, but were know im live Haiti you can't give one message translate for us then compagnie after ups Haiti Help me whiting me in my e-mail .i'm the very big problem ,exemple my wife my son their not laughing with me ,i'm not working you now the sitiation the day after days my life is very very complicated .i have no problem for any job exemle whatever ,cleaning no problem.watching no problem always
viz Rez (4 months ago)
I’m a loader and it’s impossible to load a truck like that 😂😂😂😂
Eduardo Gonzalez (1 month ago)
Yeah man. I feel bad for the drivers sometimes but with the amount of packages that we're supposed to load, it's impossible to not fuck up those trucks.
Snowchoux1 (4 months ago)
Why would I climb aboard one of their trucks. I know they would teach me to driver thru "Do Not Enter" signs. And to tell the residents of that apartment community, "who cares". These drivers are clowns in the worse sense of the word.
WaterMelonMan (4 months ago)
Ups is really bad
WaterMelonMan (4 months ago)
I wish this was true my package was late damaged and left in a bad spot
LINGWEI GU (5 months ago)
Biggest lie for 2019
Sciron (6 months ago)
*_I like running over children_* Every UPS driver
canterburytalesCafe (7 months ago)
Dear Sir / Madam, I am writing to you to raise an issue about: Delivery The issue that I have experienced was: I am currently living in Thailand, am disabled and bedridden, I purchased a Patient hoist in UK and needed it shipping here to Thailand, I am in desperate need of this as I say I cannot get out of bed etc etc without it, this item was due to be delivered today ( 10 April 2019) here in Thailand in just a few hours and I am at a loss to understand something? a message was sent to the sender ( my Niece in UK, Rebecca Harrison) last night at 10:17pm telling us about hazardous material, surely this was never going to be here on time - as promised - by today, surely this should have been noticed before when collected, although my niece was asked about being a lithium rechargeable battery which it is and should be ok? I am in desperate need of this item and very very anxious now I have heard this as I was expecting to be able to get out of bed with more ease today? tracking number 1ZT0G78ZD920004819 I am wondering what I can do as we paid for express delivery and was told all was ok then the battery thing came up, sounds like an excuse to me for something, either way it is not going to be here today as promised and paid for? UPDATE; now 11th April and still its in UK although the battery issue was resolved and we were told as I am disabled it would be given urgent attention but still its in UK and the sender has not been told why? It occurred on: 8/04/2019 This meant that I am disabled with a muscle wasting disease and bedridden, I need the patient hoist to get from my bed to my wheelchair and commode and back to bed etc, no one knows the frustration of this who has not experienced it? Get it here........... I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account. Yours faithfully, David Collier
Gregory Bowler (7 months ago)
You know im telling the truth white men dominate in numbers at UPS .
Its Me (2 months ago)
Huh? 🤣
jesseb530 (7 months ago)
Yes we do
Gregory Bowler (7 months ago)
UPS dont hire black drivers they only use us for part time holiday rush.
GenEmperor (1 month ago)
@Tom John lol
Tom John (7 months ago)
Gregory Bowler not true my building has a lot of black drivers you must just suck at it and using the black card lol
Boogs114 (7 months ago)
This is a bunch of BullShit; thats why i quit UPS & went to FedEx express as a PM driver... no deliveries, only pickups. But, its in NYC, so traffic still sux.
Its Me (2 months ago)
Now you're making less money.
Michael Irizarry (7 months ago)
Boogs114 did you work for UPS in Manhattan? If you did how was it ? I got offered the job for the am shift on 42nd for Fed Ex express but they denied me cuz of suspensions that they counted as “violations” from three years ago .
Jiu-Jitsu in Action (8 months ago)
We're not allowed to walk that slow. "I need you to work with a sense of urgency" is what they say around here. Fact: They give you so much work that you have no choice but to work with a sense of urgency. Otherwise you'll be looking for addresses in the dark, which is no fun while driving a vehicle that size, fyi. Supervisors expect you to memorize an entire route in two to three days (which consists of 150-200 stops or more depending on the time of year) without using a gps. And they expect you to complete your route in 8 hours even if you don't know it. A lot of us skip our lunch breaks bc there's no telling what time we could get home.. It's no wonder I hear so many people bitch about ups drivers. We're only human and can only take so much bs before we get grumpy. P.s. Some of you people need to work on your packaging skills. One little, single walled, corrugated cardboard box with two peices of tape and no filling is not going to hold an alternator very well.
Jiu-Jitsu in Action (8 months ago)
Shortly before I started driving, some big wigs came in to implement the car wash program. They literally expect people to wash an entire package car inside and out in 10 minutes. 10!! That's spraying and scrubbing the outside. Mirrors, tires, windows, grill, bumpers and all. Along with squeegeeing the inside widows, washing the dash, steering wheel, speedometer and such, sweeping the floor. Then washing the shelves and sweeping out the floor in the back. One person, 10 minutes!! It's ridiculous!!
Evan Wilson (8 months ago)
I’ve seen trucks filled so full you couldn’t even walk
Matthew Anderson (8 months ago)
Halloween931 (8 months ago)
(Please Spread The Word.) https://www.change.org/p/teamsters-the-transitioning-of-being-a-seasonal-driver-helper-to-a-long-term-driver-helper?recruiter=938851428&utm_source=share_petition&utm_medium=copylink&utm_campaign=psf_combo_share_initial.pacific_post_sap_share_gmail_abi.gmail_abi&utm_term=triggered
Megadriver (8 months ago)
I've been a UPS driver for a bit in Germany, before moving on to better jobs. I've never had my van that empty. I had a rural route, where most of my customers were companies, some were big houses with large lawns and places to just toss the box and carry on driving. It was more driving and less walking. I'd do about 450km a day.Only part I enjoyed was the driving and my van. I had a LWB Mercedes Sprinter automatic with a suspension seat, backup camera, air conditioning and navigation. It was a great van. That thing rode smoother and softer than either of my 2 Mercedes and one of 'em has actual air suspension XD Also the handle with care label means nothing. I've seen loaders literally kick packages into the back of the van.And everyone laughed when we got a box that said "Internet marketing" or "online development". Those were the sex toys XD
Moldovan Horatiu Mihai (6 months ago)
Air conditioning? Did u really? I Started 7 years ago 4 UPS and till now I have never ever heard about a delivery truck with AC. Perhaps a subcontractor...maybe..but not at UPS!
harley 51 (8 months ago)
I wish our package cars were loaded that nice.
Maureen Elam (9 months ago)
ups is a nightmare of a job, ups will work you to death, you wouldn't be able to walk, you will run all day and night with no break or lunch , until your either sick or hurt.
Its Me (2 months ago)
mannerpanner (9 months ago)
A very plastic experience lol. Not even a supervisor's package car looks that neat and tidy inside. And where's the pee-pee bottle?! Inaccurate! Typical CNN story LMAO.
D Nettela (9 months ago)
This is so fake. He can walk through the back of his truck since he doesn't have the normal pile of boxes stacked up to the ceiling. I bet they even get to eat lunch, and if so, it's another aspect of the video that's totally fake. UPS package car driver --the worst job anybody can ever have. UPS pays what they do because nobody would ever do the job for less.
Texas Tee Golf (9 months ago)
This job is way more difficult then you will ever know unless you are a Package Car Driver. You must have respect for these men. They get paid damn good cause it’s not just “riding around and delivering packages” and this guy is walking around slow. This does not happen. This video is false
Bonnie B (3 months ago)
The new contract does not pay newly hired drivers the same. It takes between 2-4 years to reach the capped pay.
jlefebre6001 (9 months ago)
this guy must be on the 9 to noon list
Big- Texas (9 months ago)
Stop lying UPS.y'all know y'all pimping your workers like prostitute.
YZ 250 (10 months ago)
fuck ups
Se Pro (10 months ago)
Fake news!!
adam mickiewicz (10 months ago)
Obviously staged
Osvaldo Aldana (10 months ago)
"handle with care" lol
SpicyBoiii27 (10 months ago)
I’ve worked for UPS for 2 and a half years and I know for a fact that none of the trucks will ever be loaded like that. They normally try to stuff as much as they can for the drivers because we are constantly understaffed.
Mahavir Bhakta (10 months ago)
Handle with Care my ass, my UPS driver threw my glass aquarium tank at my door and it shattered to peices
Mahavir Bhakta (9 months ago)
@D Nettela Idk what I can do to convince you. Think what you want, I think that UPS as a company is putting some serious pressure on the driver delivering to 77396.
Mahavir Bhakta (9 months ago)
@D Nettela I may have done something wrong, but I think I deserve to know. My FedEx driver, and USPS driver loves me. It's just the ups driver that delivers to my house. I've tried to even offer chocolates and talk but all she does is flick me the finger and leave.
slimdan (11 months ago)
I’d be pissed if I had to roll with clown tagging along. Slowing me down
Michael Dagostino (3 months ago)
slimdan 🤡
Petarted Pure (11 months ago)
Wow very cool, interesting
Isaiah Streblow (11 months ago)
5/10 packages aren't liploaded
Matt Butler (11 months ago)
The truck is never that organized when leaving the building, they just throw that shit in there so you have to dig for it . It’s nice having a helper because you can organize the back while they are delivering the parcel
Raul Rubalcava (11 months ago)
So fake I've had ups drivers deliver my packages like they been body slammed all over handle with care doesn't apply.
Chill Bro (11 months ago)
if only people knew what goes on inside the hub
Jace Detweiler (11 months ago)
If you really knew ups you would know that they treat their people like shit you get empty gifts in front of alot of people you have to play it off ya you get payed good but they force over time like crazy
jonathan stoecker (11 months ago)
I drive for ups and yeah they make that look nice for the camera lol these trucks get brick loaded with packages. We get fucked all the time they make it look so nice and smooth smh
rick hanson (11 months ago)
looking for info on 672013 license 292183....Up to no good don't ya know...
Danny Brockman (11 months ago)
The job blows!!!!!!! Shit pay!!!! Hard work bullshit
fsudrummer (11 months ago)
I've been a driver for 11 years and I still don't have any ups socks lol
Tamir Whitty (3 months ago)
@101001 and a month is 22$
Tamir Whitty (3 months ago)
@101001 at least 253 depends what place u work
101001 (11 months ago)
fsudrummer if you don’t mind, but how much does driving pay a year?
BROWNWRENCH BROWN (11 months ago)
CNN Business also fake news.
Arnold Cranium (11 months ago)
CNN your fake news..
ICD (11 months ago)
This reporter lollygagging would not be tolerated
DC DC (1 year ago)
Anyone can get the socks from Twinhill. CNN, you really are garbage. More lies. NO ONE from CNN could do a UPS driver's job.
The Hispanic Conservative (1 year ago)
Wow that right there shows you how much fake news CNN puts out no package car at UPS looks like that on the inside and where is the supervisor harassing the driver I didn’t see that anywhere there’s usually a supervisor harassing the driver telling him how much he sucks at his job
mdamron1113 (11 months ago)
The Hispanic Conservative that how fake UPS set it up...... they would never want the public to see reality.
Jose Villarruel (1 year ago)
My route gets a ton of bulk and consists of all apartments with stairs and few elevators. Should've demonstrated something like that in the video.
Tony Gasperson (1 year ago)
Where is the rest of that routes load. Total bullshit.
Jacob Holly (1 year ago)
As a driverhelper you just help deliver the packages right ? You don't drive the car ? I need to know before I apply.
Erika In Indy (11 months ago)
He drives, you run the package to the door.
amaterasu5001 (1 year ago)
yeah u dont drive urself.
ItsNoahScott (1 year ago)
The 33 dislikes are from Fed EX.
Alpha Male (1 year ago)
In my year delivering for FedEx ground, my truck looks messy as fuck, no walking room, no peaceful walk to the door (run!), no setting the package down gently and knocking calmly. Lol this video should've shown what it's really like. Not this fantasy crap
Trey Fisse (1 year ago)
I load those trucks and there is no way in hell when the driver pulls off that truck looks like that. You try very hard to fill the shelves in numerical order. By the end...the only spots for the big ones are shoved in the middle in the egress route.
Sloppy Seconds (1 year ago)
“Handle with care” ha what a load there’s packages that say fragile that way 90 lbs smh lies
Lorddoritos1 (1 year ago)
The UPS socks suck btw they give you blisters. Always double sock in the summer. They are too thin.
Lorddoritos1 (1 year ago)
I bet the next they he had 400 pieces with NDA and commercial savers.
Me Too (1 year ago)
Let's bash the competition just for good measure...FEDEX drivers are dangerous, from the semi drivers all the way down to the local delivery vans
billjoang (5 months ago)
Especially the FedEx ground ones
Zach Wachs (1 year ago)
I'm FedEx ground right now but I'm definitely going for UPS in about 2 years. Even if it takes me a couple peak seasons I'll keep trying.
TheMaster1237 (5 months ago)
I like the ambition
Donald baker (1 year ago)
Haha bs, maybe a managers truck during their 29 days "to be a driver"
Mike G. (1 year ago)
Boy this truck is stage ready!!
Texas Patriot (1 year ago)
I wish my truck looked like that.... What is that like 40 stops???? if that.....
john wourden (1 year ago)
I’m 20 how exactly does one usually become a driver. Do you have to work yourself up within the company?
john wourden (1 year ago)
Bobby B thanks man really appreciate it!
Bobby B (1 year ago)
Seniority based gotta work your way up the ladder took me only 3 years to go full time a lot of centers it takes longer then that.
Bobby B (1 year ago)
john wourden I’m 22 been driving since I first turned 21
R odriguez (1 year ago)
3 hour load?
Antony Stark (1 year ago)
zesound (1 year ago)
If my truck looked as good as his cargo. I'd be done in 2 hours. From the bay area here.
zesound (1 year ago)
Michael Vallejos very good.
Michael Vallejos (1 year ago)
zesound I just got hired as a driver helper how’s the pay
marcboss6 (1 year ago)
Looks like they took about 100 stops off him
marcboss6 (1 year ago)
Jason T true story
Jason T (1 year ago)
That's not enough, 100 stops is not enough for a cut car. What you meant to say was they took 120 stops from him and dumped it on a poor driver that drew the short straw that day.
Eric R Ordaz (1 year ago)
That's soooo rigged.
Ra Thesungod (1 year ago)
Helbert doowop (1 year ago)
Why so many people called this is fake news my truck never looks like that
Focal Point Images (1 year ago)
Nobody gets a gravy load like that, it’s all for show. The shit should be stack to the ceiling, and boxes packed right to the bulk head door. That is reality at UPS, not this for show video.
An Equal (1 year ago)
I am a loader, and I take pride in my loading, but this truck is way too neat to be authentic. Lmao
Tamir Whitty (3 months ago)
Free loader ???????
slimdan (11 months ago)
It’s called fake it for the tv audience.
Jason T (1 year ago)
Now see, that is the most truthful statement from a loader I've ever seen. Anyone who has loaded UPS trucks can attest to that.
MrVaughn32 (1 year ago)
MrVaughn32 (1 year ago)
11 seconds in you know this is a promotional video!! First of all no cab of a truck is that clean in the fleet!! The doors open, and what’s this I see? Lip loaded packages with labels out and the shiny thing called a floor??? Haha what a joke. Now show Orion and how unsafe it is, left hand turns, crossing roads of stops you passed earlier to now cross busy streets with full hand carts
becca m cates (1 year ago)
and a fan, who allows that
Andrew Navarro (1 year ago)
Can anyone drop some knowledge on me on what the job is like from clock in to clock out for uos small package what's required to become a driver
Rick Smooth (4 months ago)
@Jason T thanks for the quick response! I appreciate all the info.
Jason T (4 months ago)
@Rick Smooth The probationary period consists of 30 working days. In this period, you are required to perform above top notch without crashing or striking anything with your vehicle. During this period, you are expected to output 110% performance level while maintaining 110% safety for yourself and the general public. My best suggestion for you is this: Be organized. Things are quite a bit easier when you don't have to search, burning up time you don't have. Speed will come later. I hope this helps. It is a hard job but it's only as hard as you make it.
Jason T (4 months ago)
@Rick Smooth Hi. Typically all packages are crammed into 1 truck whether it looks pretty or not. There are routes that DO require 2 trips, those varies from 1 center to another.
Rick Smooth (4 months ago)
@Jason T one more thing, how long is the probationary period you speak of? And what do you mean when you said, "without crashing anything?"
Rick Smooth (4 months ago)
@Jason T I'm supposed to be getting called to go to the school here soon. I've heard that a "regular load" easily gets between 180-220 stops a day, depending on the route. So do all the packages fit on the truck for one trip, or do you have to come back and reload before the end of the day?
Daisy (1 year ago)
IlIFrostyIlI I (1 year ago)
I am alive. (1 year ago)
The man speaks, "You know the area you know the people." Exactly. Why was 2 billion wasted on that ORION garbage then?!
Brad Boisvert (30 days ago)
It really is complete bullshit jumping from my 1000 section to a few in my 6 then a few in my 8000 I do the same prior to Orion 1000-2000-3000- And you get the rest
Nomad Delivery Guy (10 months ago)
Kevin Smith (11 months ago)
Haha, yeah, the driver I help complains about it every day! He's constantly telling me how it wants him to make a delivery in one place, go somewhere else miles away, and come back to the first area later in the day, which would waste plenty of time and gas.
Jose Villarruel (1 year ago)
FUCK Orion. Its supposed to make us more efficient but that bullshit slows me the FUCK down big time!
Jason T (1 year ago)
I agree, wasted money on that Orion bullshit. I can run my cut route better than Orion any day. Stupid shit makes you dog from shelf 8 in the beginning of the day, LMAO... if only I can see shelf 8 from the front of car.
Luke M (1 year ago)
These guys got nothing on the USPS.
Just Que (4 months ago)
Its Me Packages too genius
Its Me (5 months ago)
Yea...they don't delivers envelopes all day.
fatsweatywhale (1 year ago)
Ok I’m a ups driver and I’ve never ever had my truck that empty or loaded so nice 😂 can I get this drivers route? And loader???
Rome (17 days ago)
@Kevin Lorimer Damn I put no drivers experience but still got a interview. Anything I should know before going?
Kevin Lorimer (1 month ago)
@Mohammed Albehadli it was good now they’ll hire me after my background check
Mohammed Albehadli (1 month ago)
@Kevin Lorimer how did it go? I have one tmrw with them
Kevin Lorimer (2 months ago)
@XxGyromancerXx ya I just lied on my resume saying I worked at FedEx for 2 years lol now I have some interviews because of it
XxGyromancerXx (2 months ago)
@Kevin Lorimer You need to have some experience related to making deliveries, having a customer service background, and more than a few months to a year at it. You also need to know how to drive a manual transmission vehicle since most of their fleet consists of box trucks with either a 4 or 6 speed.
Larry Streak (1 year ago)
My truck never looks that light
Robert Bowers (1 year ago)
Another example of fake news, no ups truck is that clean or that neat in the back
D Nettela (9 months ago)
@Petarded Two weeks ago I had to literally dive over a mountain of boxes crammed up to the ceiling because my car was so heavily loaded the rear door wouldn't open. When I first started two grown male drivers told me it was normal to cry in the back when you're new. This video is complete horseshit.
jdl 68 (10 months ago)
Petarded source is the people that work or have worked at ups this is fake news to the extreme. These trucks are loaded down the fucking middle with no room to move unless its one of those 100 package cars. I use to load these brown beasts so i know
Petarded (11 months ago)
Jacob Alcorn (1 year ago)
I wish my truck looked that organized when I came into work in the morning. I can't even walk through it.
Ty O'Regan (1 year ago)
I’m a ups driver and I don’t have socks. Tf
mdamron1113 (11 months ago)
Ty O'Regan you have to order them and pay ups to deliver them to you. Our center requires us to wear them.
Chloe Price (1 year ago)
Lol Handel with care, 😂😂😂😂 ups trained me to slam it as hard as possible on the belt till you hear the perfect climb, then toss it over to sorting
Your ass ain't safe (6 months ago)
Thxs for not handling my shit
ThoughtSpark (1 year ago)
That package car looks far too neat, preload must really care or the driver comes in an hour early the day of filming to sort load and make it look camera ready. lol
Dashoost (1 year ago)
ThoughtSpark I got one even better. They left the car in building after driver start and the part time supervisor went in and resorted and organized a perfect load for the news guy. They probably used a safety co chair who was scheduled to "stay in" to do the route which was just a junk route create with some easy cherry picked work off the other drivers in the area who ended up getting another 25 stops off area just to make up the time.
Tom K (1 year ago)
Whoever is loading that Package Car, I want them as my loader
Dashoost (1 year ago)
Tom K it's easy to load a car with 50 stops in it. They probably left that car in the building and had a supervisor go in and "fix" the load after the drivers left
Taylor Mick (1 year ago)
Probably the coolest thing I've ever gotten from a ups driver is a traffic light
EcoBoost_Matt (1 year ago)
Haha i just finished folding my UPS uniforms and UPS socks. The UPS socks you don't get for free, or at least in Canada. 28 bux for a pack of 6 and i still only wear my ankle cut black socks. The ones the guy got in this video are the long ones, which no way in hell would i ever wear those with shorts LoL
GLIFELA 11 (1 year ago)
wtf he has like 20 stops in there lmao 3 hour request?
Dashoost (1 year ago)
GLIFELA 11 safety co chair who was scheduled to "stay in" that day. They delete his time card afterwards and code him to safety
Melania Trump (1 year ago)
y did youtube show me this