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On the road with a UPS driver

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CNN's Richard Quest climbs on board a UPS truck with a "man in brown" to learn the rules of delivering packages safely to their final destination.
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Text Comments (287)
Coburn Karma (8 days ago)
*The packages get kicked around thrown from one end of the conveyor belt, dropped over and over again......before it even gets to your door. Supervisors are notorious for mishandling packages more than the poor shlep loading 4 trucks simultaneously. Quality control tumbles from the top down.*
Suthi Loeur (17 days ago)
I was hoping Amazon goes down but it wont be in a million years.
liltaz1225 (21 days ago)
I could tell this wasn't realistic when they stopped to talk.
Marco Antonio (22 days ago)
He looks like a young version of johnny cash
Darlene Works (23 days ago)
UPS. drivers are no joke ! For sure ! 💪. Just finished 6 year , seasonal , helper!
Robert White (1 month ago)
These people are idiots. He comes into are apartment community through the exit which is posted with 2 Do Not Enter signs. Then ask me to help locate a certain property. I just tell him to figure it out himself, you either can't read or don't care about our safety.
cody2167 (1 month ago)
I can’t even get to my gd hand truck or even the air off of shelf one! My back door is jammed from so many boxes 📦 📦 jammed into RDC-RDR and RDL, I cannot lift it up, I have to drive and slam on the brakes to make them shift fw. My loader puts over weights on my hand truck so I cannot use it for 2+ hours. This isn’t a joke, if only you could see pictures I send to management. I have a cool route, 135 stops 300 pieces and pick up 275 pieces with 13 stops! I average 10.75 hours a day! My truck on it’s best day would never look like this for 5 minutes. Local 431
Coburn Karma (8 days ago)
*Driving Uhauls during peak was the worst part, packages sliding around every where.*
nickwick35 (1 month ago)
LOOL. If only people would see how their shiny new 50 inch is tossed around and bouncing around all day in the back of the truck, especially during peak. Handle with care, yeah right lmao
Sideezy1 (1 month ago)
I’m a 14 year driver this video makes me 🤣🤣😉 pure P.R stunt i have never seen a a truck this clean in my life this looks like either a ups calendar they hand out to customers!!... Look the truth is this is a tankless job and miss me with well at least you have a job or if customers didn’t order you wouldn’t have a job shit either!!! This company has been around for 100+ years!!! long before the internet!!! And the toll on my fellow brothers and sisters in brown is in comprehensible!!! I like my job i don’t love it but this video is pure trash! and doesn’t even begin to show the true harsh reality of what we do!!! If anything it’s pure comedy to the reality 🤣🤣🤣🤣🤣
Shooter Trav (1 month ago)
an inside look of the bloody UPS truck is on my page
JD Schrunk (1 month ago)
Yeah. Calling bullshit. Trucks are not loaded that neat and organized
John Sutton (1 month ago)
proof cnn can not nothing right FAKE
elchucofried (2 months ago)
Lmao the boxes inside the truck are never that organized and stacked so nicely 😂😂😂
Unkle LumpY (2 months ago)
Cool bring dog treats, teach the dog that it is to be rewarded everytime you see them so when someone else gets your route the dog attacks him for not having treats
M Perez (2 months ago)
so these cars/trucks aren’t stick
BigBoysClimbOnBigRing (2 months ago)
Being a UPS driver sucks, guys only do it strictly for the money. If you don’t have a degree or any particular set of skills, put your time inside the hub and UPS will train you, and abuse every last drop out of you.
Canh Hoang (3 months ago)
I not a ups driver but i do appreciate ya who is.. It can be a challenging job at times ..
bystander66 (3 months ago)
0:45 where’s your hazards? Mirror isn’t folded in, wtf man...wtf
Focal Point Images (3 months ago)
Yup, this is purely for show. I have worked there 30 years and never seen a car that light.
Christina Segundo (3 months ago)
CNN FAKE NEWS AT IT AGAIN. NOT ONE UPS TRUCK LOOKS LIKE THIS IN BACK OR FRONT. Why is a non employee wearing a UPS uniform?? And why can this guy record a UPS truck when in the contract it is prohibited. 🤔
Hardee (4 months ago)
Yeah that’s Bs that not a real route,where are over side packages like mattresses and treadmills dressers . Go back and show a real route with 200 plus stops
GereDJ2 (4 months ago)
The Limey dude has an absolutely terrible sounding voice, like he's dying.
Tamir Whitty (5 months ago)
Why the bullet proof vets
XHead CaseX (5 months ago)
UPS driver for local 396 so cal and my truck is never loaded that perfect and who the hell knocks and waits for someone to answer??? Its resi DR and go my dude lmfaooo
kyle Lee (1 month ago)
@K Michael These fker UPS driver is the dirt of all the shit. They came to my door with no box on their hands. The only thing they carried with them was a note "oh I missed you. We'll attempt to delivery the next day". Stupid company with lazy employees. I really hope they shut down UPS forever.
K Michael (1 month ago)
XHead CaseX so it’s protocol to not wait for someone to open the door and take the package? How do you know they got it ?
Johnny Fletcher (6 months ago)
Well the ups is hiring . I’ve come to you tube for the honest truth.( the comment section lol ). Well I’m gonna have to pass on them. Mad respect to all of you guys and girls tho who do this to make ends meet .
Forge Nemours (6 months ago)
To day i have one message for interntional organization, but were know im live Haiti you can't give one message translate for us then compagnie after ups Haiti Help me whiting me in my e-mail .i'm the very big problem ,exemple my wife my son their not laughing with me ,i'm not working you now the sitiation the day after days my life is very very complicated .i have no problem for any job exemle whatever ,cleaning no problem.watching no problem always
viz Rez (6 months ago)
I’m a loader and it’s impossible to load a truck like that 😂😂😂😂
El Flaco (3 months ago)
Yeah man. I feel bad for the drivers sometimes but with the amount of packages that we're supposed to load, it's impossible to not fuck up those trucks.
Snowchoux1 (6 months ago)
Why would I climb aboard one of their trucks. I know they would teach me to driver thru "Do Not Enter" signs. And to tell the residents of that apartment community, "who cares". These drivers are clowns in the worse sense of the word.
WaterMelonMan (6 months ago)
Ups is really bad
WaterMelonMan (6 months ago)
I wish this was true my package was late damaged and left in a bad spot
LINGWEI GU (7 months ago)
Biggest lie for 2019
Sciron (8 months ago)
*_I like running over children_* Every UPS driver
canterburytalesCafe (9 months ago)
Dear Sir / Madam, I am writing to you to raise an issue about: Delivery The issue that I have experienced was: I am currently living in Thailand, am disabled and bedridden, I purchased a Patient hoist in UK and needed it shipping here to Thailand, I am in desperate need of this as I say I cannot get out of bed etc etc without it, this item was due to be delivered today ( 10 April 2019) here in Thailand in just a few hours and I am at a loss to understand something? a message was sent to the sender ( my Niece in UK, Rebecca Harrison) last night at 10:17pm telling us about hazardous material, surely this was never going to be here on time - as promised - by today, surely this should have been noticed before when collected, although my niece was asked about being a lithium rechargeable battery which it is and should be ok? I am in desperate need of this item and very very anxious now I have heard this as I was expecting to be able to get out of bed with more ease today? tracking number 1ZT0G78ZD920004819 I am wondering what I can do as we paid for express delivery and was told all was ok then the battery thing came up, sounds like an excuse to me for something, either way it is not going to be here today as promised and paid for? UPDATE; now 11th April and still its in UK although the battery issue was resolved and we were told as I am disabled it would be given urgent attention but still its in UK and the sender has not been told why? It occurred on: 8/04/2019 This meant that I am disabled with a muscle wasting disease and bedridden, I need the patient hoist to get from my bed to my wheelchair and commode and back to bed etc, no one knows the frustration of this who has not experienced it? Get it here........... I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account. Yours faithfully, David Collier
Gregory Bowler (9 months ago)
You know im telling the truth white men dominate in numbers at UPS .
Bobby Lang (4 days ago)
Its Me (4 months ago)
Huh? 🤣
jesseb530 (9 months ago)
Yes we do
Gregory Bowler (9 months ago)
UPS dont hire black drivers they only use us for part time holiday rush.
GenEmperor (3 months ago)
@Tom John lol
Tom John (9 months ago)
Gregory Bowler not true my building has a lot of black drivers you must just suck at it and using the black card lol
Boogs114 (10 months ago)
This is a bunch of BullShit; thats why i quit UPS & went to FedEx express as a PM driver... no deliveries, only pickups. But, its in NYC, so traffic still sux.
Its Me (4 months ago)
Now you're making less money.
Michael Irizarry (9 months ago)
Boogs114 did you work for UPS in Manhattan? If you did how was it ? I got offered the job for the am shift on 42nd for Fed Ex express but they denied me cuz of suspensions that they counted as “violations” from three years ago .
Jiu-Jitsu in Action (10 months ago)
We're not allowed to walk that slow. "I need you to work with a sense of urgency" is what they say around here. Fact: They give you so much work that you have no choice but to work with a sense of urgency. Otherwise you'll be looking for addresses in the dark, which is no fun while driving a vehicle that size, fyi. Supervisors expect you to memorize an entire route in two to three days (which consists of 150-200 stops or more depending on the time of year) without using a gps. And they expect you to complete your route in 8 hours even if you don't know it. A lot of us skip our lunch breaks bc there's no telling what time we could get home.. It's no wonder I hear so many people bitch about ups drivers. We're only human and can only take so much bs before we get grumpy. P.s. Some of you people need to work on your packaging skills. One little, single walled, corrugated cardboard box with two peices of tape and no filling is not going to hold an alternator very well.
cody2167 (1 month ago)
What bullshit union do you slave for? They cannot make you work fast or put a time limit on you! EVER! As long as you move, they can’t touch you. FACT! We don’t use numbers, WE USE FAIR DAYS WORK FOR A FAIR DAYS PAY! End of story Brother!
Jiu-Jitsu in Action (10 months ago)
Shortly before I started driving, some big wigs came in to implement the car wash program. They literally expect people to wash an entire package car inside and out in 10 minutes. 10!! That's spraying and scrubbing the outside. Mirrors, tires, windows, grill, bumpers and all. Along with squeegeeing the inside widows, washing the dash, steering wheel, speedometer and such, sweeping the floor. Then washing the shelves and sweeping out the floor in the back. One person, 10 minutes!! It's ridiculous!!
Evan Wilson (10 months ago)
I’ve seen trucks filled so full you couldn’t even walk
Matthew Anderson (10 months ago)
Halloween931 (10 months ago)
(Please Spread The Word.) https://www.change.org/p/teamsters-the-transitioning-of-being-a-seasonal-driver-helper-to-a-long-term-driver-helper?recruiter=938851428&utm_source=share_petition&utm_medium=copylink&utm_campaign=psf_combo_share_initial.pacific_post_sap_share_gmail_abi.gmail_abi&utm_term=triggered
Megadriver (10 months ago)
I've been a UPS driver for a bit in Germany, before moving on to better jobs. I've never had my van that empty. I had a rural route, where most of my customers were companies, some were big houses with large lawns and places to just toss the box and carry on driving. It was more driving and less walking. I'd do about 450km a day.Only part I enjoyed was the driving and my van. I had a LWB Mercedes Sprinter automatic with a suspension seat, backup camera, air conditioning and navigation. It was a great van. That thing rode smoother and softer than either of my 2 Mercedes and one of 'em has actual air suspension XD Also the handle with care label means nothing. I've seen loaders literally kick packages into the back of the van.And everyone laughed when we got a box that said "Internet marketing" or "online development". Those were the sex toys XD
Moldovan Horatiu Mihai (8 months ago)
Air conditioning? Did u really? I Started 7 years ago 4 UPS and till now I have never ever heard about a delivery truck with AC. Perhaps a subcontractor...maybe..but not at UPS!
harley 51 (11 months ago)
I wish our package cars were loaded that nice.
Maureen Elam (11 months ago)
ups is a nightmare of a job, ups will work you to death, you wouldn't be able to walk, you will run all day and night with no break or lunch , until your either sick or hurt.
Generic Account (1 month ago)
Fuck you bitch stop being a pussy
Its Me (4 months ago)
mannerpanner (11 months ago)
A very plastic experience lol. Not even a supervisor's package car looks that neat and tidy inside. And where's the pee-pee bottle?! Inaccurate! Typical CNN story LMAO.
D Nettela (11 months ago)
This is so fake. He can walk through the back of his truck since he doesn't have the normal pile of boxes stacked up to the ceiling. I bet they even get to eat lunch, and if so, it's another aspect of the video that's totally fake. UPS package car driver --the worst job anybody can ever have. UPS pays what they do because nobody would ever do the job for less.
Texas Tee Golf (11 months ago)
This job is way more difficult then you will ever know unless you are a Package Car Driver. You must have respect for these men. They get paid damn good cause it’s not just “riding around and delivering packages” and this guy is walking around slow. This does not happen. This video is false
Bonnie B (5 months ago)
The new contract does not pay newly hired drivers the same. It takes between 2-4 years to reach the capped pay.
jlefebre6001 (11 months ago)
this guy must be on the 9 to noon list
cody2167 (1 month ago)
jlefebre6001 9.5 list? Is that what you call 9 to noon?
Big- Texas (1 year ago)
Stop lying UPS.y'all know y'all pimping your workers like prostitute.
YZ 250 (1 year ago)
fuck ups
Se Pro (1 year ago)
Fake news!!
adam mickiewicz (1 year ago)
Obviously staged
Osvaldo Aldana (1 year ago)
"handle with care" lol
SpicyBoiii27 (1 year ago)
I’ve worked for UPS for 2 and a half years and I know for a fact that none of the trucks will ever be loaded like that. They normally try to stuff as much as they can for the drivers because we are constantly understaffed.
Mahavir Bhakta (1 year ago)
Handle with Care my ass, my UPS driver threw my glass aquarium tank at my door and it shattered to peices
cody2167 (1 month ago)
Mahavir Bhakta dont order glass your ass! We don’t insure glass! Teach you!
Mahavir Bhakta (11 months ago)
@D Nettela Idk what I can do to convince you. Think what you want, I think that UPS as a company is putting some serious pressure on the driver delivering to 77396.
Mahavir Bhakta (11 months ago)
@D Nettela I may have done something wrong, but I think I deserve to know. My FedEx driver, and USPS driver loves me. It's just the ups driver that delivers to my house. I've tried to even offer chocolates and talk but all she does is flick me the finger and leave.
slimdan (1 year ago)
I’d be pissed if I had to roll with clown tagging along. Slowing me down
Michael Dagostino (5 months ago)
slimdan 🤡
Petarted Pure (1 year ago)
Wow very cool, interesting
Isaiah Streblow (1 year ago)
5/10 packages aren't liploaded
Matt Butler (1 year ago)
The truck is never that organized when leaving the building, they just throw that shit in there so you have to dig for it . It’s nice having a helper because you can organize the back while they are delivering the parcel
Raul Rubalcava (1 year ago)
So fake I've had ups drivers deliver my packages like they been body slammed all over handle with care doesn't apply.
Chill Bro (1 year ago)
if only people knew what goes on inside the hub
Jace Detweiler (1 year ago)
If you really knew ups you would know that they treat their people like shit you get empty gifts in front of alot of people you have to play it off ya you get payed good but they force over time like crazy
jonathan stoecker (1 year ago)
I drive for ups and yeah they make that look nice for the camera lol these trucks get brick loaded with packages. We get fucked all the time they make it look so nice and smooth smh
rick hanson (1 year ago)
looking for info on 672013 license 292183....Up to no good don't ya know...
Danny Brockman (1 year ago)
The job blows!!!!!!! Shit pay!!!! Hard work bullshit
fsudrummer (1 year ago)
I've been a driver for 11 years and I still don't have any ups socks lol
Zxk Mh (7 days ago)
Tamir Whitty 253 a year what?
Tamir Whitty (5 months ago)
@101001 and a month is 22$
Tamir Whitty (5 months ago)
@101001 at least 253 depends what place u work
101001 (1 year ago)
fsudrummer if you don’t mind, but how much does driving pay a year?
CNN Business also fake news.
Arnold Cranium (1 year ago)
CNN your fake news..
ICD (1 year ago)
This reporter lollygagging would not be tolerated
Dinoboyification (1 month ago)
You can even tell when he stops the Driver to talk on that sidewalk how uncomfortable it makes him to just stand still that long.
DC DC (1 year ago)
Anyone can get the socks from Twinhill. CNN, you really are garbage. More lies. NO ONE from CNN could do a UPS driver's job.
The Hispanic Conservative (1 year ago)
Wow that right there shows you how much fake news CNN puts out no package car at UPS looks like that on the inside and where is the supervisor harassing the driver I didn’t see that anywhere there’s usually a supervisor harassing the driver telling him how much he sucks at his job
mdamron1113 (1 year ago)
The Hispanic Conservative that how fake UPS set it up...... they would never want the public to see reality.
Jose Villarruel (1 year ago)
My route gets a ton of bulk and consists of all apartments with stairs and few elevators. Should've demonstrated something like that in the video.
elchucofried (2 months ago)
Dude this is my first year being a driver helper and thats literally how my route is. Ton of businesses with bulk and a shit load of apartments. Walking up and down and seeing stray cats everywhere
Tony Gasperson (1 year ago)
Where is the rest of that routes load. Total bullshit.
Jacob Holly (1 year ago)
As a driverhelper you just help deliver the packages right ? You don't drive the car ? I need to know before I apply.
cody2167 (1 month ago)
Oh no! You get to drive and follow Orion! Now turn by turn. Navigation! It’s easy, no training needed! A brain dead squirrel can do the job! It’s so dummied down now, it’s sad what the work force has become!
Erika In Indy (1 year ago)
He drives, you run the package to the door.
amaterasu5001 (1 year ago)
yeah u dont drive urself.
ItsNoahScott (1 year ago)
The 33 dislikes are from Fed EX.
Alpha Male (1 year ago)
In my year delivering for FedEx ground, my truck looks messy as fuck, no walking room, no peaceful walk to the door (run!), no setting the package down gently and knocking calmly. Lol this video should've shown what it's really like. Not this fantasy crap
Trey Fisse (1 year ago)
I load those trucks and there is no way in hell when the driver pulls off that truck looks like that. You try very hard to fill the shelves in numerical order. By the end...the only spots for the big ones are shoved in the middle in the egress route.
Sloppy Seconds (1 year ago)
“Handle with care” ha what a load there’s packages that say fragile that way 90 lbs smh lies
Lorddoritos1 (1 year ago)
The UPS socks suck btw they give you blisters. Always double sock in the summer. They are too thin.
Lorddoritos1 (1 year ago)
I bet the next they he had 400 pieces with NDA and commercial savers.
Me Too (1 year ago)
Let's bash the competition just for good measure...FEDEX drivers are dangerous, from the semi drivers all the way down to the local delivery vans
billjoang (7 months ago)
Especially the FedEx ground ones
Zach Wachs (1 year ago)
I'm FedEx ground right now but I'm definitely going for UPS in about 2 years. Even if it takes me a couple peak seasons I'll keep trying.
TheMaster1237 (7 months ago)
I like the ambition
Donald baker (1 year ago)
Haha bs, maybe a managers truck during their 29 days "to be a driver"
Mike G. (1 year ago)
Boy this truck is stage ready!!
Texas Patriot (1 year ago)
I wish my truck looked like that.... What is that like 40 stops???? if that.....
john wourden (1 year ago)
I’m 20 how exactly does one usually become a driver. Do you have to work yourself up within the company?
K Michael (1 month ago)
john wourden don’t that shot is for losers do something better with your life
john wourden (1 year ago)
Bobby B thanks man really appreciate it!
Bobby B (1 year ago)
Seniority based gotta work your way up the ladder took me only 3 years to go full time a lot of centers it takes longer then that.
Bobby B (1 year ago)
john wourden I’m 22 been driving since I first turned 21
R odriguez (1 year ago)
3 hour load?
Antony Stark (1 year ago)
zesound (1 year ago)
If my truck looked as good as his cargo. I'd be done in 2 hours. From the bay area here.
zesound (1 year ago)
Michael Vallejos very good.
Michael Vallejos (1 year ago)
zesound I just got hired as a driver helper how’s the pay
marcboss6 (1 year ago)
Looks like they took about 100 stops off him
marcboss6 (1 year ago)
Jason T true story
Jason T (1 year ago)
That's not enough, 100 stops is not enough for a cut car. What you meant to say was they took 120 stops from him and dumped it on a poor driver that drew the short straw that day.
Eric R Ordaz (1 year ago)
That's soooo rigged.
Ra Thesungod (1 year ago)
Helbert doowop (1 year ago)
Why so many people called this is fake news my truck never looks like that
Focal Point Images (1 year ago)
Nobody gets a gravy load like that, it’s all for show. The shit should be stack to the ceiling, and boxes packed right to the bulk head door. That is reality at UPS, not this for show video.
An Equal (1 year ago)
I am a loader, and I take pride in my loading, but this truck is way too neat to be authentic. Lmao
Tamir Whitty (5 months ago)
Free loader ???????
slimdan (1 year ago)
It’s called fake it for the tv audience.
Jason T (1 year ago)
Now see, that is the most truthful statement from a loader I've ever seen. Anyone who has loaded UPS trucks can attest to that.
MrVaughn32 (1 year ago)
MrVaughn32 (1 year ago)
11 seconds in you know this is a promotional video!! First of all no cab of a truck is that clean in the fleet!! The doors open, and what’s this I see? Lip loaded packages with labels out and the shiny thing called a floor??? Haha what a joke. Now show Orion and how unsafe it is, left hand turns, crossing roads of stops you passed earlier to now cross busy streets with full hand carts
becca m cates (1 year ago)
and a fan, who allows that
Andrew Navarro (1 year ago)
Can anyone drop some knowledge on me on what the job is like from clock in to clock out for uos small package what's required to become a driver
cody2167 (1 month ago)
You have to dress like an Ewalk and dance in front of a group of hard core managers! Carry parcel on your back while skipping on cement covered in oil and using 3 points of contact! 🤦‍♂️
Rick Smooth (6 months ago)
@Jason T thanks for the quick response! I appreciate all the info.
Jason T (6 months ago)
@Rick Smooth The probationary period consists of 30 working days. In this period, you are required to perform above top notch without crashing or striking anything with your vehicle. During this period, you are expected to output 110% performance level while maintaining 110% safety for yourself and the general public. My best suggestion for you is this: Be organized. Things are quite a bit easier when you don't have to search, burning up time you don't have. Speed will come later. I hope this helps. It is a hard job but it's only as hard as you make it.
Jason T (6 months ago)
@Rick Smooth Hi. Typically all packages are crammed into 1 truck whether it looks pretty or not. There are routes that DO require 2 trips, those varies from 1 center to another.
Rick Smooth (6 months ago)
@Jason T one more thing, how long is the probationary period you speak of? And what do you mean when you said, "without crashing anything?"
Daisy (1 year ago)
IlIFrostyIlI I (1 year ago)
I am alive. (1 year ago)
The man speaks, "You know the area you know the people." Exactly. Why was 2 billion wasted on that ORION garbage then?!
sliccflip (1 month ago)
Never follow Orion. I do my route my way. I feel bad for the newer Drivers doing a route cold with Orion.
Brad Boisvert (3 months ago)
It really is complete bullshit jumping from my 1000 section to a few in my 6 then a few in my 8000 I do the same prior to Orion 1000-2000-3000- And you get the rest
Nomad Delivery Guy (1 year ago)
Kevin Smith (1 year ago)
Haha, yeah, the driver I help complains about it every day! He's constantly telling me how it wants him to make a delivery in one place, go somewhere else miles away, and come back to the first area later in the day, which would waste plenty of time and gas.
Jose Villarruel (1 year ago)
FUCK Orion. Its supposed to make us more efficient but that bullshit slows me the FUCK down big time!