Who's Winning the Shipping War? - Evaluating UPS, FedEx and USPS for package tracking, delivery time and shipping costs.
This video highlights a real-world study comparing the top three U.S. shipping carriers on tracking scans, delivery time and overall shipping costs.
Download the free white paper: http://www.stamps.com/shippingwar/form/
Face it. All three can suck in their own unique ways. USPS wins for
me(barely)...unlike the other two, they actually called me back to issue an
apology for misplacing and delaying an express mail package!
jma111000 (1 year ago)
I can't believe that Fedex won battle 3.
They barely update my delivery at all!
I tend to love USPS and have barely used the others, but favor UPS over
Ritchie R (1 year ago)
I don't see how they can talk so good about USPS they are always delaying
my packages 5-10 days. I live close to houston and the scan is always in
houston then days later after its delivered it will post delivered. Why do
you think amazon wants to use air prime cause they are tired of putting up
Rick Alex (1 year ago)
+non yobussiness I read recently that UPS was having trouble getting
seasonal employees for the holidays. Maybe they have alot of full time.
non yobussiness (1 year ago)
I know for UPS they have a shortage of workers. no one is applying. it
might be the same for all three. if you know someone that needs a job and
is willing to stay around, that might be a good career for them.
Jason Camacho (1 year ago)
Aaron L. (1 year ago)
I call bullshit. USPS destroys or loses a good 30% of the packages I get
through them and I am currently holding a package from them that their
"tracking" still says is in Kentucky... I live in Michigan.
They are fast and that is about it. I would rather wait an extra day to
actual get my packages intact. Half the time I have to hunt my packages
down at the local post office.
Theft Tv (10 months ago)
for me its UPS who destroys my shit! USPS rocks where I live, don't know
how well fedex is though
FGOKURULES (1 year ago)
SOOOOOO. let me let you all in on a SECRET that this video doesn't share.
You ever wonder why you don't see any planes with USPS on them? guess who
sorts all of the mail being flown around? yep you guessed it UPS/FEDEX both
have contracts to sort and fly the USPS mail to the local post offices. So
why does it get there faster for UPS and FEDEX/UPS are the ones actually
moving it??? Because that's how they WANT IT!! no one would use USPS if
they didn't have some advantage..... It's all planned trust me
Jake DiClemente (1 year ago)
+FGOKURULES you have any type of proof for me? I want to believe you...but
i need proof
non yobussiness (1 year ago)
WeKnowTheTruth2012 (1 year ago)
USPS in the US is my favorite I always get my package in abour 3-4 days and
i live in california even if ship from florida or south carolina rarely
over 5 and i also get free saturday service and it gets here by 8am instead
of 10am on weekdays
Also its waaaay cheaper :)
Finder 22 (1 year ago)
all depend on where and what. Some pervious comments state that USPS is so
international. what most of those people don't realize or chose to negate
is that USPS hands off the package when it gets to the destination country.
at that point service changes and delivery times can slip. There is only so
much USPS can do with this but most of the time there are no issues.
domestic packages where i live USPS always wins. they rarely damage
packages and they are prompt. of course there are the occasional shipping
delay. i have found out because UPS & Fedex drivers are under so much
pressure to deliver they are more likely to leave door slips in areas of
population density (aka lots of apartments) this is fact in Los Angeles.
large international package Fedex is the clear winner. Although i personal
almost always ship usps because their checkout system is hands down the
fastest and best which fallows their service for the most part. just so
happens they have the lowest cost.
Kev Zen (1 year ago)
USPS is the best for smaller packages less then 5 LBS. Anything above that
go with a private company that is competitive and of good quality.
The Games Are Here (1 year ago)
Fed-Ex is the best with experience. UPS is absolute TRASH. and USPS can be
good some times and TRASH other times. UPS has the worst customer service
they have no fucking people working the phones, (they do but its a
complicated process to get to them they have no direct number)
Trent Jackson (1 year ago)
Plus considering UPS and Fedex both save costs by handing off their
packages to the US Postal Service for final delivery they still aren't
saving enough to pass the savings to the consumer apparently. US Postal
Service all the way.
republicans sick racist republicans are racist (1 year ago)
FFUUUUCCCCKKKK the fedex and ups these pieces of SHIT companies they are so
slow never shipped on time i had usps they came on time i like usps better.
Those pieces of SHIT fedex and ups are wasting my times Never Again I'LL go
with usps period.
Memphis Metal Fab (1 year ago)
At my business we ship and receive many packages both to and from business
and residential addresses. FED EX is by far the most dependable and cost
less than UPS. UPS is a far 2nd and USPS is dead last! USPS is only used to
mail out letters that are not important. WE have nothing but problem with
USPS delivered packages to the point where I will no longer purchased
products that will be shipped via USPS. I always pay for FED EX.
Hern Chen (2 years ago)
Noticed that UPS was holding packings (if necessary) so they don't deliver
package before expected date. The USPS tracking now works (It was a joke
before) and they deliver quickly and they deliver on Saturday (even saw a
Sunday delivery). However, they give a wide expected delivery dates.
Vilhelm Bach (2 years ago)
Wow how annoying is that bell who put that in there.
John Accardi (2 years ago)
USPS is soooo unreliable
Scott Z (2 years ago)
I call bullshit, usps has the worst delivery dates when they say 2 day
delivery they really mean 2 weeks, and likely damaged goods upon delivery.
Teletrip (1 year ago)
That sounds more like UPS and Fed Ex. If I order something from the west
coast it will DEFINITELY get to me on the easy coast in 3 days via USPS. If
the package was sent via Fed ex or even worse UPS it would take a minimum
of 5 days. If I wanted the package delivered faster using UPS or Fed Ex I
would have to pay a substantial amount more than I do with Priority Mail
feie7 (2 years ago)
But were any of the packages that weren't damaged over 2 pounds? I would
like to know which company has the smallest rate of damages for over two
pounds. I think everyone would agree that this is important, especially if
someone was receiving or shipping a laptop. Also there's a lot of research
on whether or not a package is especially targeted for damage or abuse once
it has been marked "fragile". I think it would be great if you did another
Marilyn Hansen (2 years ago)
It would have been nice if you also included which company has the least
amount of damages for packages over 5 pounds.
Stamps.com (2 years ago)
Hi Marilyn, While we did intend to include damage statistics in this
research, not one of the packages delivered encountered any type of damage.
Some of the boxes had bent corners, but no contents were damaged in any of
the more than 150 packages sent. Thanks! Eric, Stamps.com
Bonnie Banotah (2 years ago)
USPS is the worst when it comes to international shipping
megaleadjp (2 years ago)
Thank you. My new company learned a lot. I thought usps would be last.
Michael Rodriguez (2 years ago)
Yea I used USPS priority shipping before, it still took them almost about a
week until I got my package, never using that again
jim Jimm (2 years ago)
I ordered a volume pot for my guitar from the fender store online, they
used fedex ground, this order was sent last thursday 5/22/14 it has taken 6
days for it to show at a transfer station in PHOENIX, AZ from
BLOOMINGTON, CA and my delivery date from fedex is still 5 days out, the
weight of the package is 0.3 lbs so your telling me fedex isn't snail mail
the USPS would have had it here in 2 to 3 days for a lot less money (fender
charges for orders under a certain amount) , I could have rode a bicycle to
Bloomington Ca. and back to Vegas faster than fedex ground ships, I mean
really it's a 3 1/2 hour drive in a car, whats up fedex. This isn't the
first time I've had problems with fedex being so dam slow if I had the
option I would have told fender to ship it UPS or USPS.
Nizar Abboud (2 years ago)
After 4 very disturbing experiences, I cancel every purchase that is going
to be delivered by Fedex. The problem with them is not only the staff are
liars... i.e. they say we did not find you home when you have been waiting
for delivery all day,but also that the delivery office staff are rude and
aggressive. In one incident I had to go back home twice to bring in
evidence that I am who I am. I would not recommend Fedex to my enemy. It is
David Vick (2 years ago)
USPS sucks don't use it you have to pay extra for insurance. Ups and FedEx
both come with insurance default
Teletrip (1 year ago)
but they are sllllloooowwwww
Call Me Witcher (2 years ago)
From my own anecdotal research and use. . . Here's my rundown of each
Before I get started I've used all three for 15 years. . . from shipping
and delivery . . .
The below sequences are from best to worst, I've shipped over fifteen
thousand packages and received twelve thousand since 1999.
These are my own figures and rough estimates. I also added a few of my own
*Price:*. . . USPS, UPS, FedEx.
*Delivery speed from all preferred speeds shipped on same day on a Monday:*.
. USPS, UPS, FedEx.
*Tracking/Scanning from every type of shipping type(s):*. . . UPS, FedEx,
USPS. . . these pertain to accuracy in tracking/scanning, updating in real
*Damaged Packages and Structural Integrity:*. . . USPS, FedEx then UPS.
This pertains to package delays from damage, receiving the package damaged
or patched up from damage.
*Customer Service:*. . . UPS, FedEx, USPS. . . I've had many problems with
USPS customer service from local/municipal locations and online/phone
customer service ranging from nine states. . . Wisconsin, Illinois, New
Jersey, New York, Ohio, California, Florida, Texas, Oklahoma and Oregon. .
. involving shipped and sent packages.
To brief USPS has been the best overall and i commend them. . . UPS however
has a tenacity and a vigor that makes them unique and tied in my opinion
with USPS, lastly FedEx. . . Moreover all three of these companies help
each other in various ways and the pro's and con's of each are vastly
different making them all acceptable given the situation. . .
None of my opinions and information is biased and comes from a genuine
All information was collected from my small business and own personal use
of these three companies.
Cher Park (2 years ago)
what about international! USPS blows with first class and priority
Stamps.com (2 years ago)
Hi Cher, USPS has the lowest cost options for international of all carriers
using First Class Package International Service (up to 4 lbs.) It's great
for lower cost items. Also, they have added Delivery Confirmation to 14
countries. For higher value items, Priority Mail International and
Priority Mail Express International also is good. Thanks for the comment!
Duane Tom (2 years ago)
And with USPS you have about a 50% chance of it ever arriving
Indu Singh (2 years ago)
I also Agree USPS shipping speed is excellent and cost is fordable. Problem
is only that USPS customer service is not good.We have to wait very long to
catch them. we have to wait long to talk with them. Specially In East
Brunswick,NJ post office. Online claim does not work. We never got any
refund when we have applied.So USPS needs to improve to their customer
service. FedEx and UPS customer service is excellent.
Stamps.com (2 years ago)
Hi Indu, Thanks for the comment and glad to hear the USPS is getting your
packages delivered quickly for a low cost! Eric, Stamps.com
Jason Kuehn (2 years ago)
I agree that USPS is going to be by far the lowest cost for SMALL packages.
This is the sole reason I use USPS at my business. However, USPS still
has some major drawbacks they need to work on if they want to compete in
the big leagues. I've found that there is a much higher chance of a
package getting lost with USPS while it is almost unheard of with
Fexex/UPS. Second, I have to disagree with the tracking part of this
video. USPS tracking may sometimes work for express packages, but it's
almost useless for priority mail. The tracking info is often not even
updated until long after the package is delivered. Third, if anything does
go wrong, their insurance is almost totally useless. Stamps.com knows
this, which is why they offer their own insurance. Finally, USPS doesn't
even know the meaning of the words "user interface" or "workflow". Without
stamps.com doing this work for them (and doing a good job with it), no
business would ever use USPS at all.
Kevin Becker (2 years ago)
Although this is from stamps.com, who has a vested interest in USPS, my
company is finding that for residential addresses, USPS is significantly
less than UPS for small packages. UPS adds $2.90 to residential addresses.
This is about the difference between the two. And we have had similar
experience with them for delivery. And yes, many packages get delivered
faster with Priority Mail over UPS Ground.
Stamps.com (2 years ago)
Thanks for the comment Kevin. You are correct in that we (Stamps.com) do
have a vested interest in this study, since we print postage for the USPS.
But our hope was to show large companies and small business owners who
have currently do not use the USPS that they are missing out on a great
option for e-commerce packages (most are under 5 lbs. and going to a
residence). Companies will always have big and small packages, so a mix of
carriers will probably be the best option. But we hope with USPS
providing speedy delivery and the lowest costs, online retailers will have
an advantage competing for the customer. Cheers! Eric, Stamps.com
Terri Balagtas (2 years ago)
That's all well and good except USPS won't deliver to all the addresses
that UPS and FedEx will.