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How Scammers in China Manipulate Amazon

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Chinese sellers resort to a wide range of cunning techniques to manipulate product listings on Amazon and boost sales. WSJ’s Jon Emont investigates their strategies and explains how consumers can detect sham listings. Image: Crystal Tai. Video: Clément Bürge/WSJ Don’t miss a WSJ video, subscribe here: http://bit.ly/14Q81Xy More from the Wall Street Journal: Visit WSJ.com: http://www.wsj.com Visit the WSJ Video Center: https://wsj.com/video On Facebook: https://www.facebook.com/pg/wsj/videos/ On Twitter: https://twitter.com/WSJ On Snapchat: https://on.wsj.com/2ratjSM
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Text Comments (3569)
HappyEmigrant (10 hours ago)
7:19 rules are made by corrupts, but i guess you didnt know that
Mekonen S (1 day ago)
A Chinese guy named "Howard" lol.
Kevin Bhasi (2 days ago)
5:15 Or the country for the respective Amazon site
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Nilesh Kumar Routray (5 days ago)
Chinese are like born cheaters and scammers..........feel bad for those who actually are good Chinese people
nedj10 (10 days ago)
"civil and criminal penalties" is laughable considering they are a US based company trying to go after Chinese sellers that are often times operating completely within local laws.
Jane Crowe (14 days ago)
why I don't buy on amazon anymore. Bought way too much poorly made products. Easier to visit local stores and see the products. Plus I hate the cardboard boxes.
410 Kane (15 days ago)
I try not to order from China but it was a few cases where I had no idea it was coming there. At least not until after I ordered and got a China Post tracking number. That pushes me to go to actual Websites and order instead of Amazon
Ava Yu (16 days ago)
Why I never shop on Amazon. Checked it out once years back and just did not like the experience.
bluzshadez (17 days ago)
I didn't realize how "dirty" the business practices were just to get ahead of competitors. Everything can easily be faked. What a scary world we live in now.
Kevin Mariano (20 days ago)
Paging lazada phils. 🤣🤣🤣
J C (21 days ago)
Chinese should be all killed or should be used as food.
Nigel Dowdell (23 days ago)
Personally, I never buy Chinese junk.
Albert Tennedy (22 days ago)
The things you thought "Chinese Junk" has globally inevitable product😂
Albert Tennedy (22 days ago)
Throw your iPhone, throw your Samsung, throw your refrigerator, throw your Smart TV all of them at least have 1 component made in China
Maximilien Robespierre (24 days ago)
That electronics market in Shenzhen reminds me of Computer Village in Lagos
AcrylicOrb (24 days ago)
He's got fat fingers lol
Kandi Comarawski (25 days ago)
I noticed this the other day when I was debating buying a certain type of product I was reading through some of the reviews and was very confused at people were leaving reviews for other products things that were nothing to do with the item that was for sale. I did not purchase from this person because it looks suspicious to me I was afraid not about getting a subpar product but that I was going to get a different product than the one that was advertised because the reviews were for headphones and other electronics and this was something cosmetic
Trish Se (25 days ago)
Never buy from third parties on Amazon. You can read where it's shipped from if you look in the description. Or look for the return address for the product. This will save you time and money as I was scammed this way!
Qi Yuan (26 days ago)
the chinamen has no accent while the Jew sounds like a Star Wars Character...
Tr (27 days ago)
Poor misleading journalism and clearly biased, if not lowkey racist.
It's Private (23 days ago)
Truth hurts?
Daisy Chance (28 days ago)
That Chinese guy seems to have no sense of shame about his business practice. He sounds very proud of what he is doing. He even called himself a ‘Professor of Amazon’
Siddharth Bhadauria (28 days ago)
GURU is indian (hindi) for teacher.
ed4 all (28 days ago)
And that is exactly why i love going to malls . Exercise , retail therapy , satisfaction , all in one . Lets bring our malls back instead of relying heavily on online scam artists and negligent companies.
Sir Raymond LuxuryYacht (29 days ago)
I refuse to buy anything from China or anywhere far away because if it's fake or cheap garbage , it costs too much to return it and it's impossible to chase down a seller if they refuse to return my money. I try to only deal with reputable US/Canadian companies. If Amazon ship it, that's different
lolo O (30 days ago)
So basically.... White-consumer Chinese-manufacture Indian-customer service
T H (1 month ago)
Lesson learned, use Amazon, but don’t buy on Amazon. It is easy to find other sellers online that sell the same thing, or an item that is better.
paso fino (1 month ago)
What’s next Indians scamming?
Pigdoc1 (1 month ago)
The Chinese cheating? Say it isn’t so
Jamie Wright (1 month ago)
They just cant be honest pathetic
Jamie Wright (1 month ago)
They just cant do anything on there own they gotta scam ya or copy mfers
Rodrigo Faria (1 month ago)
Biggest China Scammer is the Democrat Party.
Devon Mun (1 month ago)
Wait, but.....Amazon is already (partly) leaving the Chinese market, so......
Hadouken Hadouken (1 month ago)
In summary Amazon wins regardless. - Truth
Mike Jackson (1 month ago)
To all you special people who don't understand the purpose of subtitles....they are for hard of hearing or deaf people🤨
steeve steeve (1 month ago)
The Chinese guy had better English than the Israeli.
Thomas Mellon (1 month ago)
Avoid amazons seller PhoneFixCA because he sells fake, unsafe Galaxy S5 batteries that Samsung says are not a safe replacement
ForestGump (1 month ago)
Never buy anything from China. 99% of the time you get a defective or fake product.
not yrbsns (1 month ago)
We need to stop dealing with China at all.
Peanut Matrix (1 month ago)
This video is pretty racist
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LenNay (1 month ago)
wow you went to the shenzhen market that is a secondary mall for parts and claimed them as brand new
No Name (1 month ago)
Chinese sellers have all but ruined ebay and are getting a foothold on amazon
nolan Make (1 month ago)
That's why Chinese are dangerous people, you let them loose in the world , they will corrupt the whole world.
Andreas Ehret (1 month ago)
Amazon scams his own sellers also. you doing great with your unique product on amazon FBA, amazon will start to compete you by selling that product as their own one. no matter how you adjust your price amazons price for that product will be a bit lower within a few minutes and sit always above yours in the listing.
Jin Sun (1 month ago)
where did they find this fat faced actor to do their plot? what a shameless media
Marshall Banana (1 month ago)
I learned a long time ago not to buy anything from Amazon if the Seller has a Chinese name, you just won't get your stuff. You have to apply for a refund and buy the item again every single time. Never trust anybody Chinese when it comes to business or money. They have no concept of how to do business, their only concept is how to take the money and run. Anybody who has ever lived in Mainland China knows that the people lack all concept of fairness or exchange. Everybody is a crook trying to outcrook all the other crooks, and that's their idea of civilization.
BJ700 (1 month ago)
Why are we not surprised.
Ken Ko (1 month ago)
My guy isn’t this the factory that also makes vapes (Vice documentary) 😂
Poly Hexamethyl (1 month ago)
Interesting video. I've bought lots of things on Amazon and never had any problems, but I've never ordered anything from China, only North America. Maybe that's why? Or I was just lucky... :-)
Live My Ass Off (1 month ago)
@8:19 "..long as Amazon will be governed by algorithms and artificial intelligence, there will be humans out there to trick the Machines..." haha. right... Think about the larger subset of Algorithms and AI/ML that is out there tricking what Amazon is using to govern. Trust me, it's more competent than the trickery of humans.
Yakub of Kemmet (1 month ago)
Marcus De Valera (1 month ago)
I'm sure Bezos has already watched this.
Abhishek Sharma (1 month ago)
He doesn't give a f
Papa Papa (1 month ago)
That’s why I never buy on amazon
Cyril isaac (1 month ago)
4,8K of chinese don't like this video
cwli1 (1 month ago)
Monsanto, Amazon, Google, Starbucks, McDonalds, Intel, General Electric..: all non-tax-paying, law-exempt CORPORATIONS. Ex-Amazon employees revealing its horrors https://www.youtube.com/watch?v=gYUJjpIxkCU Support proper businesses else they will die. Use www.google.com/shopping if you want to get the lowest prices for whatever you buy.
Mohammed Abdullah Ibna Mostafa (2 months ago)
He doesn't need subtitles....
Evaldo 1630 (2 months ago)
Interviewed him like entrepreneur showed him as scammer wow
RKG Austin (2 months ago)
People don't look past the first page. Do you think they're going to dig through the reviews to see if they're fake or not? Nope.
Dregs (2 months ago)
i dont buy the TOP item i always have 4 tabs open and i browse each item features, prices, and location
boom suga (2 months ago)
Sure they want to kill him Israeli
Raj Sharma (2 months ago)
Why doesn't wsj call those manipulating suit boys in Manhattan scammers?
darrenleaguecity (2 months ago)
The Chinee be so sneaky!
Lee Steven (2 months ago)
China will always cheat and lies you just can’t stop them if you trade with them
Mandu Rugas (2 months ago)
Chinese cancer as usual
Kevin K (2 months ago)
ouch that eyes 2:01
Lisa.Palminteri (2 months ago)
Amazon Rule number one: only read 3 stars reviews, these are the most honest and real ones
Abhinav Vohra (2 months ago)
Could possibly this be the best method ever? I made $1182 in my first hour with this fabulous site here no1profits.club?258
Logikael Impakt Senzory Overload (2 months ago)
I would flag products just for fun in order to destroy Amazons reputation if I felt that it would gain any traction/forward momentum. I'm 500-600 USD deep in fake chinese repro from amazon as of 2015. THIS IS A STRATEGIC RUNAROUND FORM OF MARKET MANIPULATION AND AMAZON KNOWS HOW TO WORK IT.
AMK 974 (2 months ago)
Video: Talks about a very serious topic that you should consider especially if you buy Amazon products depending on the reviews the product gets Comments: BuT wHY tHE ChiNeSe GUy hAvE suBTitLEs WhILe tHe IsRAeLi GUy DoEsN'T
Loic Thomas (2 months ago)
LittleWhole Gaming (2 months ago)
6:29 see those battery bank phone cases in the right-bottom corner? I have the exact same case for my phone
ozan b (2 months ago)
I usually just say ' good,' does that mean its a fake review? :D
Rockers From Hell (2 months ago)
Online stupidity making chromedome rich, pathetic society.
KILOUNO1963 (2 months ago)
luis acevedo (2 months ago)
Amazon a mafia y'all can't even comprehend. Owning us and us making them richer through everywhere
D giggity (2 months ago)
Jamal George (2 months ago)
I think this video was so racist that I will block it and delete my Abo. Not OK!!
Youdude (2 months ago)
Why don’t Amazon require reviewers to be buyers?
Justice Warrior (2 months ago)
Giovanni S (2 months ago)
Just ban Chinese sellers
redseasplitter (2 months ago)
I was offered $50 to delete a 3 star review I left on some $13 Bluetooth earphones...
Mike Jackson (1 month ago)
Really hope you didnt delete it....😑
Prabhat Kumar (2 months ago)
So all these days I was buying wrong product
Dinesh Nair (2 months ago)
Amazon needs to be broken up.
Kenny Ge (3 months ago)
you need to tell more operational details about how do the scammers generate thousands of fake good reviews of their products or fake bad reviews for their competitors' products in short period of time. all products sold via Amazon are fulfilled by Amazon. If large-scale scams happen, it is very easy for Amazon and also the victim stores to know. for example, the victim stores must have received thousands of purchases some time before Black Friday so these buyers can write negative reviews and return the products right before the big promotion days.
Truth Matters (3 months ago)
You walk into a store and listen to BS from a salesman. You read the review on Amazon. What's the difference?
Truth Matters (3 months ago)
Sounds like something all American companies are doing. Chinese learned that form American companies. IP theft? Amazon has many brand names of eyeglasses, but they are all owned by a single same company. They sell eyeglasses as if the consumer has many choices, but all of them are from the same company with price manipulation. This is legal in the US and the large company is doing it now. Have you ever wonder why eyeglasses are so expensive? I bought one from China, and a prescription eyeglass frame was only $11, very good quality. American company charges me $80 at least.
man Cheung (3 months ago)
I cannot stop laughing! So all scammers are chinese😂😂😂 I get 5 cold calls a day for cheaper insurance ..free claims etc but funny thing is none of those are from China....I brought something in the uk from a uk seller from amazon and never received the item so should I think that maybe just maybe some Chinese guy is making this uk seller scam me😂😂 keep brainwashing!!
J Anderson (3 months ago)
Were the captions for the Chinese man fake too?
David yu (3 months ago)
Making expensive fake sports cars, jewelry, watches to the point of precision. Fake or low quality electronics. Why doesn’t Japan or Korea do this ?
Diana Lee (1 day ago)
David yu oh apparently they do in both Korea and Japan. You really have to know to not get scammed or know you are getting scammed. After the stuff I read online, I am only comfortable buying department store quality products in department stores. For Korean products I will forever only purchase from big corporations with a net profit of minimum 1 billion USD.
Andrew Demos (3 months ago)
I shop on ebay
Abel Soo (3 months ago)
Reviews can be so fake and unreliable nowadays. Just like Rotten Tomatoes.
1776 over 1984 (3 months ago)
Amazon has become a huge scam, everything you order is garbage, lies, dishonest, you can't even tell the truth, it won't get posted!! Never again!! Im done!!
s l (3 months ago)
90% of the stuff i buy is really amazing but yes ive been scammed a few time i just return it and get my money back. I can help teach you if you like.
Felix Merz (3 months ago)
I hate the wsj since the pewdiedpie scandal
Counterpart 2 You (3 months ago)
YouTube making me watch commercials I don't want to see!
Aoi Kemono (3 months ago)
Why is the reporting quality and production values so bad? And the whitest, baldest, dorkiest, stick out like a sore thumb guy is doing investigative research in a Shenzhen mall... That so called guru is also stating something even a five year old would know about spotting fake reviews. This video feels like a fake review. CNBC has way better videos.
Leroy Hill (3 months ago)
Love is the answer (3 months ago)
Chinese students poison other American students who get better grades, why are we shocked by their lack of morals?
s l (3 months ago)
Red Emp (3 months ago)
Super brave of him to ride an escalator in china
david ramsey (3 months ago)
Zionist media 🖕🖕🖕🖕🖕
Matt_In_Win (3 months ago)
yeah yeah yeah chinese always the bad guy.
Ada Young (3 months ago)
screw you walts journal,stop appearing in my youtube recommandations. You suck
August Amos (3 months ago)
Just caption the whole video next time.